Part-Time Front Desk Agent - Extended Stay

Job Description

Job Description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

The Part-Time Front Desk Agent plays an important role in the day-to-day operations of one of our smaller extended-stay properties. This hands-on position serves as a primary point of contact for guests and is responsible for providing friendly, professional service while supporting daily front desk and property operations.

Responsibilities include assisting with guest check-ins and check-outs, managing reservations, processing payments, responding to guest questions and concerns, maintaining accurate records, and helping ensure the front desk and property remain welcoming and organized.

Because this is a smaller property, the Front Desk Agent should be comfortable taking a hands-on approach and assisting with a variety of day-to-day operational needs as they arise. Success in this role requires reliability, strong customer service and communication skills, attention to detail, and the ability to work independently while providing a positive experience for our extended-stay guests.

Work Schedule: 9:00 AM–5:00 PM, either Friday–Saturday or Saturday–Sunday, based on business needs.

Essential Functions : (Include but are not limited to)

Accountability: 

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy. 
• Manage reservations, cancellations, and modifications ensuring all records are meticulously maintained. 
• Handle cash transactions and always maintain a balanced cash drawer. 
• Ensure all guest requests and inquiries are addressed promptly and effectively. 
• Maintain a clean and organized front desk area, including stocking supplies and informational materials. 
• Support the day-to-day needs of the property beyond traditional front desk responsibilities as needed.
• Maintain awareness of activity throughout the property and promptly communicate maintenance, safety, guest, or operational concerns to management.
• Work independently during assigned shifts while following established company policies and procedures.
• Communicate effectively with the General Manager, maintenance team, and other team members regarding guest and property needs.

Legendary Customer Service: 

• Greet guests with a warm and friendly attitude, making them feel welcome and valued from the moment they arrive. 
• Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay. 
• Handle guest complaints and concerns professionally and efficiently, striving to resolve issues to the guest's satisfaction. 
• Demonstrate empathy, patience, and resilience when dealing with challenging guests. 
• Go above and beyond to create memorable experiences that exceed guest expectations. 

Dealing with Difficult Situations: 

• Remain calm and composed under pressure, maintaining professionalism and composure in challenging situations. 
• Exercise discretion and tact when addressing sensitive issues or difficult guests. 
• Collaborate with other team members to find solutions and ensure a positive outcome. 
• Follow established protocols and procedures for handling emergencies or security incidents. 

Qualifications: 

• High school diploma or equivalent
• Previous hotel front desk, hospitality, or customer-facing experience (highly preferred)
• Strong customer service and communication skills (verbal and written)
• Basic computer skills (email, data entry, Microsoft Office or Google Workspace)
• Familiarity with hotel property management systems (PMS) or similar software preferred
• Comfortable handling cash and credit card transactions
• Ability to multitask in a fast-paced environment
• Reliability and punctuality
• Ability to work a part-time schedule, which may include weekdays, evenings, weekends, and holidays based on property needs
• Ability to stand for extended periods
• Experience with social media marketing (highly preferred)
• Reliable transportation to and from the assigned property is required

Physical Requirements:

• Regularly stand, walk, and move throughout the property for extended periods.
• Sit, type, and work on a computer for prolonged periods as needed.
• Occasionally lift, carry, push, or pull up to 25 pounds.
• Bend, stoop, kneel, and reach when stocking supplies or assisting guests.
• Communicate clearly and effectively in person and over the phone.
• Work effectively in an environment with frequent interruptions and multiple priorities.
• Respond quickly and appropriately to emergency or security situations.
• Perform duties primarily indoors, with occasional movement throughout the property and surrounding areas as needed
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.