Entry Level Service Advisor

Entry Level Automotive Service Advisor

Qualifications

Qualified candidates must have outstanding communication skill and a proven track record of teamwork and excellent customer service skills .


A desire for a long-term career with a growing organization .

Personal and Profession integrity


Computer skills and willingness to learn new programs


Basic automotive operating system knowledge


Responsibilities

Greeting customers, scheduling service appointments in person, via phone and e-mail .

Determine and recommend maintenance based on age , mileage and history of vehicle.


Estimating the cost and time needed to do the recommended repairs .

Handling customer complaints and maintaining high customer satisfaction standards .

Monitor the progress of each vehicle throughout the day ,and update customer frequently .


Verify that the final invoice reconciles with the work performed on the repair order .