Software Engineer

Job Duties and Responsibilities (overall tasks and expectations of the position):

• Collaborate with business users and technical stakeholders to understand document and translate requirements into scalable ITSM solutions.
• Configure customize and enhance Ivanti workflows business rules forms layouts business objects dashboards reports and automation.
• Develop and support Service Request Service Catalog Incident Change/Release and Knowledge Management modules and related platform capabilities.
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data workflow and platform issues.
• Develop service-management reporting analytics and operational dashboards; use SQL for reporting and troubleshooting with SSRS experience preferred.
• Prepare and maintain technical documentation including configuration documentation workflow diagrams deployment instructions and change/release notes.
• Support system testing User Acceptance Testing (UAT) demonstrations environment promotion production deployment post-production validation and support.
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
• Work closely with PM BA QA and development team members in an Agile/CI/CD delivery model including two-week sprint cycles and coordinated module development.
• Perform other assignments as required.

Minimum Qualifications (based on the job code):

• At least two (2) years of hands-on experience configuring developing or supporting an enterprise ITSM platform.
• Experience configuring workflows business rules forms service catalog items reports dashboards and automation.
• Working knowledge of JavaScript SQL REST APIs/JSON workflow management and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes including Incident Service Request Change/Release Knowledge and Service Catalog management.

Qualifications (based on the needs of the position):

• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM including familiarity with the Ivanti object model.
• Comparable development/configuration experience with ServiceNow BMC Jira Service Management or ManageEngine ServiceDesk Plus.
• Experience with project/package development version management environment promotion and release practices for low-code platforms.
• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
• Experience working in Agile/Scrum CI/CD or DevOps delivery models.
• ITIL certification is preferred.

Additional competencies

• Strong analytical troubleshooting and problem-solving skills.
• Strong written and verbal communication and stakeholder coordination skills.
• Ability to collaborate effectively with business users PMs BAs QA developers vendors and technical teams.
• Ability to manage multiple priorities document solutions clearly and work independently within established delivery standards.

Other Information (various scheduling options standard office hours travel required etc):

• This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
• Standard work hours are 8:00 AM - 5:00 PM.
• The position may require coordination during major system releases production deployments outages or other critical platform events.