Front Desk Agent
Delamar Hotel Group
Overview Level Entry Position Type Full Time Job Shift Any Category Hospitality - Hotel Description
RESPONSIBILITES:
- Welcome guests on their arrival to the hotel, wish them well on their departure
- Ensure guest satisfaction is delivered on a consistent basis
- Process guest check in and guest check out according to established Standards & Procedures
- Ensure guest requests are properly followed up
- Adhere to established hotel credit and cashiering policies
- Responsible for the cash bank issued
- Report to management guest comments via Front Office logbook
- Be able to complete any incoming Reservation or inquiry
- Maintain constant communication through logbook
- Be familiar with Restaurant, Room Service and Bar hours and menus
- Handle all guest complaints according to established procedures
- Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Guest Service- Shift Leader
- Be familiar with all room types and rate structure of DELAMAR
- Review daily, the function sheets and Front Office memos to keep abreast of hotel information
Vacancy posted 3 days ago
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