WELCOME CENTER MANAGER - 06182026 - 78675

Job Information for State of Tennessee: Full‑time. Monthly salary $3,229.00–$4,041.00, annual salary $38,748.00–$48,492.00. Opening date 06/18/26, closing date 07/01/26. Location: Dyersburg, TN, Department of Tourist Development. Overview Under general supervision of a Regional Manager, a Welcome Center Manager leads the operational and performance excellence of the assigned welcome center within one of our four regions (Northeast, Southeast, Middle, West). The manager must be team‑oriented, resourceful, value great customer service, and possess excellent problem‑solving, interpersonal, verbal, and written communication skills. He or she is responsible for the day‑to‑day management of the assigned welcome center, supervising welcome center assistants and building maintenance workers, through regular inspections, shift scheduling, records management, and active personnel engagement and development of staff. The manager maintains overall operational and safety standards in and around the center, including reaction measures to inclement weather and disaster response as needed locally. Qualifications Education: Graduation from a standard high school or equivalent. Experience: At least three years of full‑time public contact work, with at least two years of supervisory or welcome center experience. Full‑time experience may substitute for the required education on a year‑for‑year basis. Special qualification: A valid motor vehicle operator license may be required. Responsibilities Responsible for daily operation of a Welcome Center by ensuring the cleanliness of the buildings, grounds and parking areas in a manner to assure sanitary, aesthetically pleasing and safe facilities for use by the traveling public. Supervise Welcome Center Assistants and Building Maintenance staff by assigning work schedules, training new employees, maintaining time records and conducting performance evaluations. Work any shift (Building Maintenance Worker or Welcome Center Assistant) as needed. Perform related work services as required including maintaining cleanliness and sanitation by checking the custodial and maintenance work and authorizing repairs. Test water for purity; routinely check for hazardous conditions such as sidewalk cracks, holes, slippery floors, water leaks, and other situations that could result in injury to employees or guests. Manage the operation of the Welcome Center by maintaining and inventorying equipment and supplies, ordering and purchasing supplies, and performing other related duties. Prepare a variety of standard records and reports such as timesheets, monthly and quarterly reports. Properly implement and follow all safety and security procedures, reporting any unsafe working conditions to the supervisor or safety coordinator, including incident reports. Attend, work and/or coordinate training seminars, travel shows and special events as needed by the Agency or Division. Cover Rest Area brochure stocking responsibility for the Regional Manager on a temporary basis as needed. Competencies Customer Focus Manages Conflict Directs Work Communicates Effectively Builds Effective Teams Knowledge Administration and Management Customer and Personal Service Personnel and Human Resources Public Safety and Security Building and Construction Skills Active Learning and Listening Judgement and Decision Making Management of Material Resources Management of Personnel Resources Time Management Abilities Deductive Reasoning Prolonged Stamina Problem Sensitivity Reaction Time Speech Clarity Tools & Equipment Laptop Cellular Phone Printer / Scanner / Copy / Fax Machine Desktop Computer Motor Vehicle TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications: A valid driver's license For the past five years, the candidate's driver record must not include driving under the influence (DUI), reckless driving, license suspension for moving violations, or more than four moving violations. Please include your driver's license information under the Licenses and Certifications section of your application. Agencies may allow an exception based on other factors. #J-18808-Ljbffr State of Tennessee