Fire Alarm Technician Lead

Alarm Technician Lead Technician

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

The Alarm Technician Lead Technician at Marmic Fire and Safety is a key player in overseeing the installation, maintenance, and repair of fire and safety systems. This role includes managing a team of technicians, ensuring all technical operations are performed to the highest standards, and handling customer interactions. Additionally, the Lead Technician will be responsible for traveling to customer sites working on various types of alarm systems, including fire alarms, intrusion alarms, and monitoring systems, while providing exceptional customer service and technical support.

Core Responsibilities

Team Leadership:

• Supervise, train, and mentor a team of technicians, providing ongoing coaching and support to ensure high performance and professional growth.
• Check schedules, manage supplies and equipment for field technicians, and coordinate daily activities to align with operational goals.

Technical Oversight:

• Oversee the installation, maintenance, and repair of alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications. Ensuring compliance with industry standards and company policies.
• Perform and supervise routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.

Project Management:

• Collaborate with project managers to plan and execute installation and maintenance projects.
• Travel to customer sites as needed to perform quality checks on field technicians' work and address customer complaints.
• Review weekly job schedules and ensure all field technicians are equipped with the necessary tools and supplies.

Customer Interaction:

• Act as the primary technical contact for customers, addressing inquiries, providing technical support, and ensuring high levels of customer satisfaction.
• Respond to on-call tasks and handle vehicle-related emergencies, including facilitating repairs and purchasing job-related equipment.

Quality Control and Compliance:

• Implement and enforce quality control procedures for fire safety systems.
• Stay updated on industry trends, codes, and regulations, ensuring compliance across all technical and cleaning tasks.

Documentation and Reporting:

• Maintain accurate records of service activities, including installation reports, and maintenance logs.
• Prepare and present detailed reports on project progress, system performance, and any issues or recommendations for improvement.

Process Improvement:

• Identify opportunities for improving technical processes and service delivery.
• Collaborate with other departments to enhance operational efficiency and effectiveness.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Minimum Qualifications

• Minimum NICET Level II, Fire alarm installation.
• Minimum of 5 years of experience in fire and safety systems installation, maintenance, and repair, with a proven track record of leading technical teams.
• Strong knowledge of fire safety regulations, system components, and troubleshooting techniques.
• Proficiency with relevant technical tools and equipment, including pressure washers, scrapers, and degreasers.
• Basic mechanical aptitude and the ability to handle job-related equipment and repairs.
• Must be drug-free and undergo pre-employment drug testing.
• Physically fit, with the ability to climb ladders, kneel on the floor, and perform physically demanding tasks.
• Flexible schedule to accommodate nighttime and daytime work as needed.
• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Must pass pre-employment background checks and drug screenings, with ongoing compliance throughout employment.

Preferred Qualifications

• Associate's or Bachelor's degree in Fire Protection Engineering, Electrical Engineering, or a related field.
• Relevant industry certifications (e.g., NICET certification, Fire Alarm Systems Technician) are highly desirable.
• Prior experience working in a customer-facing role and managing multiple projects simultaneously.

Benefits & Perks

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Weekly paychecks
• Employee Ownership Program
• Pay progression based on performance and NICET certification advancement.
• Company-paid training programs and on-the-job training.
• Potential for a sign-on bonus
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually
• Company vehicle with maintenance care and fuel card, excluding Helper roles
• Company cell phone and IT tools
• Uniform and boot allowance
• All necessary tools and equipment to perform your job

Who We Are

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and moreprotecting lives and property every step of the way.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.