Medical Office Assistant - Full time - Taylor

General Summary Under direct supervision of leadership, performs a variety of tasks to support clinical workflow. Principle Duties And Responsibilities Complete necessary office tasks such as faxing, filing, sorting, printing, paperwork, mailing letters, etc. Receive phone calls from patients, and enter them into Epic in-basket as appropriate Schedule appointments Call patients for appointment reminder and outreach for tests due Act as a runner/courier Escort patient to destinations within clinic Round in lobby Maintain examination/treatment rooms, including room turnover Inventory/stocking of supplies and equipment Other duties as assigned Quality Assurance Participate in departmental/divisional Quality Assessment and Quality Improvement Programs Comply with all HFHS and departmental specific safety standards Maintain compliance with regulatory standards regarding practice, environment, and documentation Enter monthly hand-hygiene audit Other Uphold goals, policies, procedures, and expectations of Henry Ford Support the mission, vision, and values of Henry Ford Maintain core and applicable specialty competencies as defined by Henry Ford Education/Experience Required High school diploma and/or G.E.D. equivalent. Basic computer knowledge and keyboarding skills. Basic medical terminology knowledge preferred. Certifications/Licensures Required Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy Must practice the customer skills as provided through on-going training and in-services. Physical Demands/Working Conditions Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment. Additional Information Organization: Henry Ford Medical Group Department: Ophthalmology-D'Riv Spr Vsn Ct Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health