O&O Park Team Lead

Team Lead Responsibilities Act as Manager on Duty (MOD) when the General Manager/Operations Manager are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Model service excellence and mentor Team Members in customer engagement. Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence. Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings, managing scheduling, staffing, and upsell opportunities. F&B & Facilities Lead – Manage inventory and ordering of all café items, ensure health and safety standards, oversee equipment maintenance, and lead facilities projects. Part-time Flex Lead (available primarily on weekends) – Assist with service and engagement, covering breaks and time off for other Leads. Qualifications & Requirements Minimum age 18 years. At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including POS systems and Microsoft Office Suite; comfortable learning new platforms. Availability to work evenings, weekends, and holidays. Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others. Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure moments. Physical ability to move throughout all areas of the park, interact with guests and team members, and lift/carry a minimum of 20 pounds as needed. Compensation & Benefits Pay: $17.00/hr, fixed starting rate; no additional pay range applies at this time. Full-time employees enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements. EEO Statement CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr CircusTrix, LLC