Customer Services Lead

Job Description

Job Description

Let's save each other some time. If you're looking for a quiet desk job where you can keep to yourself, this isn't it. If talking to strangers drains your energy, this isn't for you. If you prefer working behind the scenes instead of being the face of an organization, this definitely isn't it.

We're looking for the person everyone remembers after they leave. The one who smiles first. The one who welcomes people by name. The one who can make someone feel important within the first thirty seconds of meeting them.

This role probably isn't for you if...

• You consider yourself an introvert.
• You avoid difficult conversations.
• You don't like enforcing rules because you're worried people won't like you.
• You'd rather text than have a face-to-face conversation.
• You think hospitality is simply answering questions.

You'll probably love this job if...

• You genuinely enjoy meeting new people every day.
• People describe you as outgoing, welcoming, or the life of the room.
• You naturally remember names and make people feel comfortable.
• You can deliver bad news with kindness and professionalism.
• You thrive when every day is a little different.

Experience that translates well

We're less interested in your exact title and more interested in your ability to create memorable experiences. You may have been successful as a:

• Hotel Front Desk Agent
• Resort or Hospitality Professional
• Guest Services Representative
• High-end Retail Associate
• Restaurant Host or Hospitality Manager
• Luxury Apartment Leasing Professional

One final thought...

When you walk into a room, do people naturally feel welcomed? If your answer is "absolutely," we'd love to meet you. Click apply to learn more about the role and the experience we’re creating at Club 10.

Title: Lead Concierge
Schedule: Sunday through Thursday | 10:00 AM-6:00 PM
Pay Range: $21-$23/hour