Office Systems Specialist

Office Systems SpecialistKonica Minolta currently has an exciting opportunity for an Office Systems Specialist! We seek a polished individual who can thrive in a fast-paced environment to service our award winning products. You will be responsible for repair and maintenance of our analog and digital copiers, facsimiles, multifunctional and connected digital products.Responsibilities include:Performing full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.)Equipment installation/de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OSLoading print drivers, cloning files, transferring address books, and performing firmware upgradesTravel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfactionOccasionally travel outside of the local area for trainingCommunicate with management on customer or field issuesSuccessful completion of training classes and effective servicing of those products, with the ability to request assistance when necessary to meet customer demandsFollows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)Shows measurable progress in technical abilities, troubleshooting techniques and overall productivityAbility to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contentsResponsible for maintaining accurate ASL truck inventory for designated territoryTrain customers on basic printing, scanning, copying functionsRequire to accurately and timely complete weekly timesheet and expense reportsProvide sales support as required (i.e. advising sales on problems accounts, service leads)Qualifications include:Minimum of High School diploma or GED required, Technical School training preferred2-4 years of experience related to technical/repair of business equipmentCertified on N+ or equivalentAdditional IT certifications or training are a plusMust possess electrical/mechanical aptitudeFamiliar with printing from common business applicationsMicrosoft OS peer to peer and MAC OS client side of server environmentsMust have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective resultsAbout Konica MinoltaKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Salary DisclaimerKonica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.