Technical Instructor

Technical InstructorThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.As a Technical Instructor at Lam, you'll deliver training to both internal and external customers on highly technical and sophisticated products. Training is designed for maintenance engineers who are responsible for diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment. Effective training of customers and Lam engineers directly contributes to increased equipment availability and improved performance across semiconductor manufacturing operations.What you'll do:Conduct training courses for customers and/or employees at Lam's Training Centers on complex scenarios across multiple products.Utilize performance-based equipment training standards (PBET) by performing hands-on training using Lam capital equipment systems, delivering classroom lectures, facilitating online classes, and utilizing mixed-media training strategies.Collaborate with engineering, technical support and manufacturing to ensure that course material reflects current product features.Validate the applicability of course material with course development team.Prepare lesson plans from released engineering and field service documents.Willingness to complete training and qualifications in Tualatin, OR, depending on the products you will support. With potential for extended stays during the qualification period in the assigned locations. Full relocation assistance will be provided if needed.Be open to travel up to 30% for the first year.Who we're looking for:Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.Experience in technical, mechanical, or maintenance fieldsStrong organizational skills with the ability to manage priorities effectivelyClear, confident communication skills—both written and verbalCustomer-focused mindset with strong service and support skillsEffective presentation and facilitation skills, with the ability to engage diverse audiencesOur commitment:We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.