Restaurant General Manager

Job Description

Job Description

Leaning in is what the Smash in Smashburger is all about!  

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more.  We believe the more you lean in in life, the more you get out!    We chase greatness, play as one team, and lead with bold action. You'll be part of a team that works hard and cares deeply—where passion and dedication are just as important as skill. At Smashburger, we live by our values:

Taste Obsessed – Bring flavor into every shift

Premium Experience – Lead Boldly. Deliver Flawlessly

Stay Hungry –  Literally & Figuratively

One Team! One Smash!– Smash Together

Do What’s Right – Act with honesty and consistency.

If this sounds like your kind of place, we’d love to have you on the team!

The Role

This role supports the Director of Operations/District Manager by overseeing the daily operations and performance of the restaurant location. Responsibilities include leading and developing Restaurant Managers, Shift Leaders, and team members while fostering a positive work environment and building future leaders. The position ensures proper staffing, training, and onboarding, manages employee performance and relations, and maintains compliance with company policies, food safety, and operational standards. Additionally, the role focuses on delivering excellent guest experiences, resolving customer concerns, managing financial performance such as labor, inventory, and operating costs, and driving sales through effective scheduling, community engagement, and local marketing initiatives.

What You’ll Do

• Lead and develop Restaurant Managers, Shift Leaders, and team members while fostering a positive, high-performance work environment and building future leaders.
• Oversee restaurant operations including staffing, scheduling, onboarding, training, and ensuring teams follow company policies, food safety standards, and operational procedures.
• Deliver an exceptional guest experience by modeling service standards, monitoring satisfaction metrics, and resolving guest concerns quickly and effectively.
• Manage financial performance by controlling labor, inventory, cost of goods, and operating expenses while adjusting staffing and operations based on sales trends.
• Drive restaurant success through strong team communication, community engagement, local marketing initiatives, and continuous improvement of operational performance.

What It Takes

• 1-2 years of Restaurant General Manager experience in restaurants
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills

Why You’ll Love It Here

• High-Impact Role: Your leadership will shape the future of Smashburger and drive our success.
• Culture of Growth: We believe in leveling up—for our guests, our team, and ourselves.
• Work with Passionate People: Our team is all-in, committed to excellence, and ready to smash barriers together.
• Competitive Compensation & Perks: Because we value top talent who bring their A-game every day.
• Better Benefits:  Build a better experience for you!
• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Paid time off – vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family friendly, team environment
• Employee Assistance Program
• Fast track for career opportunities
• Free uniform

*Eligibility based off of time in position and average hours worked

*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

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