Customer Service Supervisor

Job Description

Job Description

The Onsite Supervisor is Epic Personnel Partners’ primary representative at the client location. This role provides excellent customer service while managing daily staffing, employee support, attendance, timekeeping, onboarding, safety and client communication.

Key Responsibilities

• Serve as the client’s main point of contact and respond promptly to staffing and service needs.
• Coordinate daily headcount, assignments, call-offs, late arrivals and replacement requests.
• Welcome, support and coach employees regarding attendance, performance, conduct and workplace expectations.
• Partner with recruiters to fill openings and coordinate interviews, onboarding and new starts.
• Review time records, correct discrepancies and ensure payroll information is accurate and submitted on time.
• Maintain required employee documentation and prepare attendance, staffing and turnover reports.
• Reinforce safety procedures and immediately report injuries, hazards or serious employee concerns.
• Work closely with recruiting, payroll, HR, safety and operations to resolve issues quickly.
• Maintain a professional, positive and organized onsite environment.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service, staffing, recruiting, HR, operations or supervisory experience preferred.
• Warehouse, manufacturing or distribution experience preferred.
• Strong communication, customer service, organization and problem-solving skills.
• Proficiency with Microsoft Outlook, Excel, Word and Teams.
• Ability to maintain confidentiality and manage multiple priorities.
• Bilingual English and Spanish skills preferred.

Work Environment and Schedule

This is a full-time onsite position in a warehouse, manufacturing or distribution environment. The schedule may include early mornings, evenings, weekends or holidays based on client needs. The position requires regular standing and walking and occasional lifting of up to 25 pounds.

Epic Personnel Partners, LLC is an equal opportunity employer.

Epic Personnel Partners, LLC, a national, woman-owned staffing firm based in Pleasanton, CA, specializes in building long-term relationships with clients, candidates, and employees. We address staffing challenges across industries by understanding your business and matching the right talent to your needs. Our placements with leading companies highlight our commitment to quality and results.

What Sets Epic Apart?

Epic prioritizes client success by listening, understanding challenges, and delivering tailored staffing solutions. Using cutting-edge technology, we connect you with top talent efficiently. Our process evaluates candidates not only on skills and experience but also on personality and fit, ensuring the right match for your team.

With over 75 years of combined expertise, our team excels in full-cycle recruitment across various fields, including Administrative, IT, Call Center, Light Industrial, and Hospitality. For over two decades, we’ve successfully addressed talent needs, offering 24/7 support for last-minute or emergency requests.

We don’t aim to be the biggest—just the best. Let’s work together to be Epic!

Company Description

Epic Personnel Partners, LLC, a national, woman-owned staffing firm based in Pleasanton, CA, specializes in building long-term relationships with clients, candidates, and employees. We address staffing challenges across industries by understanding your business and matching the right talent to your needs. Our placements with leading companies highlight our commitment to quality and results.\r\n\r\nWhat Sets Epic Apart?\r\n\r\nEpic prioritizes client success by listening, understanding challenges, and delivering tailored staffing solutions. Using cutting-edge technology, we connect you with top talent efficiently. Our process evaluates candidates not only on skills and experience but also on personality and fit, ensuring the right match for your team.\r\n\r\nWith over 75 years of combined expertise, our team excels in full-cycle recruitment across various fields, including Administrative, IT, Call Center, Light Industrial, and Hospitality. For over two decades, we’ve successfully addressed talent needs, offering 24/7 support for last-minute or emergency requests.\r\n\r\nWe don’t aim to be the biggest—just the best. Let’s work together to be Epic!