IT Customer Support Manager, Information Technology Services

IT Customer Support Manager, Information Technology Services

Bellevue College is a vibrant, student-centered institution located just 10 miles east of Seattle. Serving one of the most diverse student populations in Washington - we are proud to reflect the global community we serve.

As an employer, Bellevue College is committed to fostering a workplace where employees feel valued, supported, and empowered. We believe that our faculty and staff are essential partners in fulfilling our mission, and we prioritize professional growth, collaboration, and innovation in everything we do. Employees at Bellevue College benefit from opportunities to expand their skills, contribute to meaningful work that changes lives, and engage in a community that is deeply committed to inclusion.

We are dedicated to creating an environment where creativity and innovation thrive, and where the contributions of every employee help shape both the success of our students and the vitality of the region. At Bellevue College, you will find a community that supports your goals, values your voice, and celebrates your impact.

The Manager of the ITS Service Desk at Bellevue College role is to oversee, manage, train, and coordinate a team of full-time classified staff in the IT Customer Support - Journey and Entry job families. This team serves as the central point of contact for all technology support needs for faculty, staff, students, and community members.

In addition to managing staff scheduling, time sheet approval, conflict resolution, and performance reviews, this position also is responsible for ensuring continual improvement of internal processes, fostering team collaboration, managing the service portfolio, and ensuring account security and service delivery. This position will regularly survey customers to gauge their satisfaction with service and use that feedback to improve operations.

Furthermore, the incumbent will manage the ITS Change Advisory Board (CAB) to ensure smooth intern change management and coordinate all enterprise-wide IT communications for release and critical incident management. Utilizing direct report expertise and streamlined processes, this position will provide efficient and effective technology support to the Bellevue College community.

Minimum Qualifications:

• Six (6) or more years of experience in customer technical support.
• Three (3) or more years of staff leadership experience, including effectively managing Service Desk staff and supporting continuous improvement initiatives.
• Excellent written and verbal communication skills.
• Proven ability to collaborate effectively with diverse groups while valuing cultural differences and varied perspectives.
• Strong problem-solving skills.

Conditions of Employment:

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under

Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties.

How To Apply:

Applications received by 05/25/2026 will be given full consideration. Applications received after that date may be considered until the position is filled.

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional will not be reviewed.) Please review before applying. Current Bellevue College employees should apply the position through Employee Self Service.

Required application materials:

• Attach a Cover Letter (min 1 pg., max 2 pgs.)
• Attach a Resume
• Complete the Job Questionnaires

Contact:

If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at View email address on click.appcast.io

EEO Statement:

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at . The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, View phone number on click.appcast.io, Office C227, and EEOC/504 Compliance Officer, View phone number on click.appcast.io, Office B126.

Applicants with disabilities who require assistance with the recruitment process may contact View email address on click.appcast.io .