Senior Performance Consultant - Digital Experience (DEX) & SaaS Transitions

Riverbed. Empower the Experience Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com Position Title: Sr. Performance Consultant – Digital Experience (DEX) Location: United States (travel as required) Clearance Level: ActiveTS/SCI (required) Technology Specialization: Digital Experience Management The Performance Consultant is a senior individual contributor and subject matter expert within Riverbed Professional Services, focused on delivering Aternity‑based Digital Experience (DEX) solutions in SaaS environments. This role supports enterprise and US secured customers by leading complex DEX deployments, SaaS operations, and on‑prem to SaaS transitions. The consultant acts as a trusted technical and advisory partner, ensuring customers successfully adopt Aternity SaaS while maintaining performance visibility, security requirements, and operational continuity. This is not a people‑management or practice‑lead role. The focus is on deep technical expertise, customer advisory, and successful outcomes across DEX and SaaS engagements. Candidates must therefore have a strong IT background in DEX concepts and of working within a professional services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar. What you will do Act as a senior technical SME for Aternity Digital Experience solutions across SaaS and hybrid environments. Lead complex Aternity engagements including EUE deployments, advanced dashboards, alerting, and cross‑domain analysis. Design and validate enterprise‑scale Aternity architectures aligned to customer goals and operating models. Resolve high‑complexity issues requiring deep EUE platform, performance, and experience‑analytics expertise. Champion the business value of Riverbed solutions through visibility, and business outcomes. Analyze customer IT organizations, requirements, and processes to drive adoption and utilization of Riverbed solutions and maximize ROI and business value. Deliver Aternity primarily in SaaS operating models, ensuring stability, scalability, and operational readiness. Guide customers on DEX operating models, SaaS best practices, and long‑term adoption strategies. Translate business and IT objectives into measurable experience and productivity outcomes. Own transition planning from a DEX and platform perspective, including architecture, sequencing, risks, and dependencies. Ability to engage credibly with senior customer stakeholders. Lead or support on‑prem to SaaS transitions for Aternity customers, particularly in regulated or secured environments. Partner with security, engineering, and delivery teams to ensure transitions are completed smoothly and securely. Lead customer workshops covering DEX strategy, SaaS architecture, migration readiness, and success criteria. What makes you an ideal candidate Based locally in the US, with active TS/SCI clearance. Bachelor’s or master’s degree in computer science or equivalent professional experience. 10+ years of experience in Professional Services, Consulting, or advanced technical advisory roles. Technical problem‑solving & troubleshooting skills with demonstrated ability to learn quickly. Excellent speaking, business writing and presentation skills. Ability to communicate & present effectively at all levels up to senior management & C‑Suite, with technical and non‑technical audiences. Deep, hands‑on experience with Digital Employee Experience (DEX), application experience, and observability. Experience delivering solutions in SaaS environments, including adoption and operationalization. Prior involvement in on‑prem to SaaS transitions or hybrid migrations. What we offer Our employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well‑being of our employees. Benefits & Perks vary by Country. Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws. #J-18808-Ljbffr