Service Administrator - III

Job Description

Job Description

Job Summary  

Th e Service Administrator III serves as the first point of contact with customers, promoting quality service and assisting with business growth within the branch location. This role involves high-volume customer interaction, including answering calls, providing quotes, scheduling service appointments, creating work orders, responding to emails, and maintaining clear communication with both customers and internal te ams.

Key Responsibilities

1. S erve as the first point of contact with customers, developing positive relationships.
2. Assess customer needs, gather pertinent information, and create basic work orders in appropriate systems.
3. Provide status updates to customers as requested.
4. Answer phone calls, respond to emails, and schedule service appointments.
5. Operate within Client’ service documentation, warranty, and escalation processes.
6. Translate customer complaints into troubleshooting plans, document results, and validate repairs.
7. File warranty claims with proper documentation and requirements.
8. Utilize electronic service tools to diagnose and troubleshoot issues.
9. Maintain accurate customer, equipment, and technical record s.

Required Qualifications

1. High School Diploma or equivalent.
2. 1–3 years of experience in the automotive service industry.
3. Strong computer skills (Outlook, SAP, Microsoft Word, Excel).
4. Ability to multi-task and manage scheduling systems (WMS, TMS).
5. Strong interpersonal and communication skills.
6. Ability to adhere to Client ’ dress code and workplace expectations.
7. Punctuality and professionalism are non-negotiable requirements.

Preferred Qualifications

1. E xperience in power generation service environments.
2. Familiarity with warehouse and transportation management systems.
3. Strong knowledge of Client warranty and service processes.

Key Competencies

1. Cus tomer focus.
2. Conflict management.
3. Financial acumen.
4. Diagnostics application.
5. Service documentation.
6. Electronic service too ls.

Education: High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.