Leasing Manager

Leasing Manager

The Leasing Manager is responsible for leading the leasing team and overseeing all leasing activities within the apartment community. This role focuses on maximizing occupancy, increasing resident retention, delivering exceptional customer service, and ensuring compliance with company policies and Fair Housing regulations. The Leasing Manager works closely with the Property Manager to achieve leasing goals, maintain resident satisfaction, and support the overall success of the community.

Leasing & Sales

• Lead all leasing efforts to achieve occupancy and revenue goals.
• Conduct property tours and effectively present apartment homes and community amenities.
• Follow up on all prospective residents through phone calls, email, and CRM systems.
• Process rental applications, verify applicant information, and prepare lease agreements.
• Maintain current knowledge of market trends and competitor pricing.
• Implement leasing promotions and marketing strategies to increase traffic and conversions.
• Ensure model units, leasing office, and common areas are clean and show-ready.

Team Leadership

• Supervise, train, coach, and motivate Leasing Consultants.
• Monitor leasing performance and conversion metrics.
• Schedule staff to ensure adequate office coverage.
• Conduct regular team meetings and provide ongoing training.
• Assist with onboarding new leasing staff.

Resident Relations

• Build positive relationships with current and prospective residents.
• Respond promptly to resident concerns and leasing inquiries.
• Assist with lease renewals and resident retention initiatives.
• Coordinate resident events and community engagement activities.
• Promote a high level of customer satisfaction throughout the resident experience.

Administrative Duties

• Maintain accurate leasing records and resident files.
• Prepare daily, weekly, and monthly leasing reports.
• Ensure compliance with Fair Housing laws and company policies.
• Monitor lease expirations and renewal opportunities.
• Utilize property management software to maintain accurate resident information.

Marketing

• Manage online listings and ensure property advertisements remain current.
• Monitor online reviews and respond professionally when appropriate.
• Coordinate outreach marketing efforts with local businesses and community organizations.
• Support social media and digital marketing initiatives to generate qualified leads.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2–3 years of apartment leasing experience.
• Previous supervisory or leadership experience preferred.
• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Fair Housing laws and leasing best practices.
• Experience with property management software (Yardi, RealPage, Entrata, AppFolio, or similar).
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.

Preferred Skills

• Proven ability to meet or exceed leasing goals.
• Strong conflict resolution and problem-solving abilities.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Experience analyzing occupancy and leasing reports.
• Ability to coach and develop team members.

Physical Requirements

• Ability to walk the property frequently.
• Ability to climb stairs and tour apartment homes.
• Occasionally lift up to 25 pounds.
• Ability to work weekends and occasional evenings as needed.

Performance Expectations

• Achieve monthly leasing and occupancy goals.
• Maintain high resident satisfaction scores.
• Improve lease renewal percentages.
• Meet leasing conversion and closing benchmarks.
• Ensure full compliance with Fair Housing and company policies.
• Foster a positive, customer-focused leasing environment.

Benefits as a TRGM Employee:

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Employer Matching 401k
• Employee Engagement and Wellness programs.
• Company-paid PTO
• Opportunities for Professional Development and Tuition Reimbursement.

TRG Management is proud to be an Equal Opportunity Employer.

We are a Drug-Free Workplace.