Regional Field Support Service Manager - Northern Region

Regional Field Support Service Manager - Northern Region

We are seeking a Regional Field Support Service Manager to provide essential maintenance leadership and direct hands-on support across our Northern Region portfolio. Based primarily in the Minneapolis-St. Paul metro area, this is a working supervisor role where we are looking for a leader who prefers being "in the trenches" rather than behind a desk. You will be responsible for executing and overseeing general maintenance, routine and preventive tasks, turnover transitions, and specialized projects to enhance our properties.

Perks:

• Health Insurance (Company Paid Option), Dental, and Vision
• Company Paid Life Insurance
• Short Term Disability
• 401K with Company Match
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Company Paid Long Term Disability
• Rent Discount
• Paid Time Off and Paid Holidays
• Career Development Program & Advancement Opportunities
• Educational Assistance
• Referral Bonus Program
• Various Vendor Discounts such as Verizon, Sherwin-Williams, and more
• Employee Assistance Program (EAP)
• One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward!

Schedule & Travel Requirements:

Core Schedule: Monday Friday. The vast majority of work is conducted within the Minneapolis-St. Paul metropolitan area. Regional Travel: Occasional travel to Rochester or St. Cloud, MN, and infrequent travel to other Midwest states (ND, IA, NE, MI, and OH) based on business needs. On-Call: Not a standard requirement; only utilized in rare, emergency circumstances.

Responsibilities:

• Hands-On Maintenance & Leadership: This is a high-activity role requiring you to lead by example. You will personally perform and oversee repairs to building exteriors, grounds, mechanical systems, plumbing, and electrical systems.
• Collaborative Leadership & Adaptability: Work cross-collaboratively with Property Managers and site supervisors. You must have the emotional maturity and professional tact to step in and lead local maintenance teams during supervisor vacancies, providing seamless continuity by performing the work alongside the site team.
• Operational Oversight: Establish, assign, and maintain schedules for routine maintenance, landscaping, cleaning, painting, and turnover work.
• Preventative Care: Implement and strictly follow a comprehensive preventive maintenance program across assigned sites.
• Contractor Management: Supervise all contract work and approve payments to ensure high-quality completion and adherence to standards.
• Turnover Excellence: Ensure vacated apartments are in make-ready condition for showing and renting in a timely manner.
• Budgetary Control: Operate properties within established budgets and proactively notify Community Managers of any expected variations.
• Inventory & Assets: Maintain an updated inventory of property tools, furniture, and accessories.
• Emergency Support: While this role is not part of a standard on-call rotation, you will serve as a rare emergency support contact for complex issues that require regional expertise.
• Professional Development: Attend trade association meetings and seminars to stay current on industry regulations and best practices.

Minimum Required Qualifications:

• Experience: 3+ years in property management maintenance; 1+ years of supervisor experience.
• Education: High school diploma or equivalent (Trade school or college-level coursework preferred).
• Licensing: EPA Universal license for HVAC, CPO, and Boilers License required (or the ability to obtain within 30 days of hire).
• Technical Skill: Proven ability to troubleshoot and personally repair HVAC, plumbing, electrical, major appliances, and pool/spa equipment.
• Systems: Basic computer proficiency; experience with YARDI is highly preferred.
• Interpersonal: Strong communication skills and the emotional intelligence to work effectively with diverse teams and management styles.
• Ability to travel to various properties

Pay: $85,000 - $90,000 per year

Physical Demands: Will be exposed to the constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light and heavy loads, climbing stairs and ladders.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.