Chief Operating Officer

Chief Operating Officer - Hospice & Palliative Care

Lead the operations behind an extraordinary mission.

Gilchrist is seeking a mission-driven Chief Operating Officer to turn strategy into exceptional, consistent performance across its regional hospice enterprise. This is a high-impact executive role for a healthcare leader who can scale operations, strengthen access and quality, develop strong leaders, and position the organization for continued growth.

The Opportunity

The COO will lead Hospice Neighborhood Operations, Admissions & Access, Quality, and Data & Analytics—bringing these critical functions together under one clear operating model. You’ll stay close to frontline care while building the systems, accountability, technology, and leadership needed to perform at enterprise scale.

What You’ll Lead

• Regional Operations & Growth: Drive census, growth, staffing, productivity, financial performance, compliance, and patient/family experience across multiple markets.
• Admissions & Access: Create faster, easier 24/7 access, improve referral conversion and response times, and remove barriers that delay eligible patients from receiving care.
• Quality & Clinical Excellence: Make quality an everyday operating priority—strengthening safety, outcomes, symptom management, care consistency, and the patient and family experience.
• Data, Technology & Performance: Build actionable scorecards, advance predictive analytics, optimize Epic, and use automation and AI to reduce unnecessary work.
• Financial Stewardship & Expansion: Manage labor, productivity, budgets, costs, and resources while building scalable infrastructure for regional growth, partnerships, joint ventures, and new markets.

Who We’re Looking For

An accomplished healthcare operator who has led complex, geographically dispersed clinical operations and knows how to balance mission, quality, growth, workforce, and financial performance. You are data-oriented, growth-minded, financially disciplined, and skilled at developing senior leaders and creating accountability.

Preferred experience: Hospice, serious illness, value-based care, post-acute care, or another distributed healthcare environment.

Location: On-Site in the Baltimore area with future hybrid options

What Success Looks Like

More patients reaching care sooner. Stronger, more consistent quality across every neighborhood. Empowered leaders. Sustainable growth. Better workforce and financial performance. And data that helps Gilchrist anticipate opportunities and challenges before they emerge.

At its heart, this role is about ensuring every eligible patient can reach Gilchrist quickly and receive exceptional care—wherever and whenever they need it.