Inbound Customer Service Representative - Work At Home

Inbound Customer Service Representative - Work At HomeYour mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.Key Job Responsibilities:Talks to customers over the phone, email, online chat or social media to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriateResponds to requests for assistance and/or possible processing of credit card authorizationsTracks call-related information for auditing and reporting purposesProvides feedback reports on call issues related to downtime and/or training issuesUpsells to customers as necessaryJob Requirements:High School Diploma or GED required; college degree preferredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a timeAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitude Perun HR