Shipping Customer Service Coordinator

Shipping Customer Service Coordinator

We are seeking a detail-oriented and organized Office Coordinator to support daily administrative operations, customer service activities, and warehouse functions. This role serves as a primary point of contact for customers regarding shipment inquiries, order status updates, and delivery issues. The ideal candidate will be proficient in Microsoft Excel and Word, possess strong communication skills, and be willing to assist with light warehouse duties, including hand-picking orders as needed.

Key Responsibilities

• Respond to customer inquiries regarding shipment status, delivery schedules, tracking information, and order discrepancies.
• Coordinate with warehouse staff and transportation providers to resolve shipping and delivery issues.
• Process and maintain shipping documentation, customer records, and order information.
• Prepare reports, spreadsheets, and correspondence using Microsoft Excel and Microsoft Word.
• Answer phones, respond to emails, and provide professional customer support.
• Maintain accurate records of customer interactions and shipment updates.
• Assist with inventory tracking and order management.
• Perform hand-picking of products and prepare orders for shipment when operational needs require.
• Support general office administration, filing, data entry, and other clerical duties.
• Ensure compliance with company procedures and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous office administration, customer service, logistics, or shipping experience preferred.
• Proficiency in Microsoft Excel and Microsoft Word is a MUST
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to lift up to 25 pounds and perform hand-picking duties as needed.

Preferred Skills

• Experience with inventory management or shipping software.
• Knowledge of freight, parcel shipping, and tracking systems.
• Strong problem-solving and customer service abilities.

Work Environment

This position combines office and warehouse responsibilities. Candidates must be comfortable working at a desk handling customer communications as well as assisting in the warehouse with order picking and fulfillment when required.

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