Senior Client Advocate (Healthcare / Life Sciences) (Charlotte)

Description

The Senior Client Advocate provides strategic relationship management, leveraging deep industry expertise and market insight to develop tailored strategies that help clients quantify, mitigate, and transfer risk. This role will primarily focus on Healthcare clients, partnering closely with organizations in this sector to address their unique and evolving risk management needs. If you are client-centric, interested in affiliating with an industry leader, and committed to helping clients unlock their potential through effective risk strategies, this may be the opportunity for you.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role
The Senior Client Advocate is responsible for cultivating and maintaining client relationships, with accountability for strategy development and execution at the insurance program level. This role focuses on delivering tailored solutions to Healthcare clients by coordinating WTW resources and ensuring a seamless, high-quality client experience. The Senior Client Advocate thrives in a fast-paced environment, delivering exceptional service with minimal supervision.

Duties include but are not limited to:

• Retain and grow an existing book of business; strengthen long-term client relationships within the Healthcare sector.
• Identify, engage, and coordinate internal WTW resources to deliver a best-in-class client experience.
• Provide strategic advice and consulting to clients, proactively monitoring insurance and risk management needs in collaboration with industry, practice, and resource groups.
• Recommend and implement appropriate solutions throughout the policy lifecycle, including acquisition due diligence.
• Ensure compliance with legal, regulatory, and internal policy requirements.
• Design, negotiate, and deliver fee and compensation agreements.
• Lead the development and delivery of client presentations, proposals, advocacy reports, and Engagement 365 service plans.
• Partner with Broking to leverage appropriate analytical tools and insights.
• Drive account profitability while ensuring strong client retention.
• Stay informed of market trends and partner with Sales and Broking to respond to marketplace changes.
• Build and maintain strong market relationships alongside Broking and Sales teams.
• Lead the RFP process, including coordination across lines of business and ownership of deliverables.
• Drive the renewal process, developing and executing client-specific renewal strategies.
• Perform other duties as needed to ensure an exceptional client experience.

Qualifications

The Requirements

• 10+ years of commercial Property & Casualty insurance experience in a client-facing role, ideally with exposure to Healthcare clients.
• Strong understanding of the end-to-end insurance renewal process.
• Ability to evaluate coverage forms, identify gaps, and provide ongoing coverage consultation.
• Proven ability to leverage internal and external relationships to deliver tailored client solutions and resolve conflicts.
• Strong analytical, interpretation, and presentation skills.
• Advanced negotiation skills, with the ability to develop creative solutions and drive consensus.
• Knowledge of client and market strategies, tactics, and solutions.
• Excellent written and verbal communication skills; ability to lead complex discussions and presentations.
• Demonstrated leadership and ability to influence, guide teams, and drive outcomes.
• Experience mentoring colleagues and serving as a subject matter expert.
• Strong project management skills.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Active P&C insurance license required.
• Willingness to travel as needed.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $200,000– $225,000 USD per year. 

This role is also eligible for an annual short-term incentive bonus.

Company Benefits (US locations)

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). 

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. 

EOE, including disability/vets