Senior Operations Dispatcher

Alta Point Logistics LLC is a locally owned and operated Amazon Delivery Service Partner.

Job Description

This is a full-time Senior Operations Dispatcher position with Alta Point Logistics LLC (the “Company”), supporting daily operations for the Company’s delivery of packages to Amazon customers.

Alta Point Logistics is a locally owned and operated Amazon Delivery Service Partner committed to safety, reliable service, and a supportive employee experience. We are looking for an organized, dependable leader who communicates effectively, solves problems quickly, and can successfully manage multiple priorities in a fast-paced environment.

The Senior Operations Dispatcher will oversee daily dispatch activities, monitor route progress, support Delivery Associates, and help ensure deliveries are completed safely and successfully.

Benefits and Scheduling

• Full-time position
• $47,000–$52,000 per year, based on experience and

  qualifications

• Medical, dental, and vision insurance
• Paid time off
• Opportunity for performance incentives and bonuses
• Leadership development and advancement opportunities
• Flexible availability is required, including weekends and holidays
• Specific schedule will be discussed during the interview process

Key Duties and Responsibilities

• Coordinate daily dispatch and end-of-day delivery operations
• Confirm employee attendance and operational readiness before routes depart
• Monitor route progress and delivery performance throughout the day
• Identify potential delays, route disruptions, safety concerns, or service issues and coordinate an appropriate response
• Communicate effectively with Delivery Associates and provide timely support while they are on the road
• Coordinate route rescues and other operational adjustments when team members require assistance
• Provide coaching and feedback related to safety, attendance, service quality, and performance expectations
• Coordinate with Company leadership, delivery employees, Amazon station personnel, and designated support teams as needed to address daily operational issues
• Assist with employee scheduling, route assignments, staffing plans, and daily logistics coordination
• Review operational data and identify performance trends or opportunities for improvement
• Complete shift handoff reports, incident documentation, and other required operational records
• Escalate vehicle, employee, customer, or safety concerns to Company leadership promptly
• Help maintain an organized, professional, and safety-focused work environment
• Ensure daily operations are conducted in accordance with applicable laws, safety requirements, and Company policies
• Perform other operational and leadership duties as assigned

Qualifications

Requirements

• High school diploma or equivalent
• Two or more years of experience in dispatching, transportation, logistics, delivery operations, or team leadership is preferred
• Strong leadership, communication, organization, and problem-solving skills
• Ability to remain calm and make sound decisions in a fast-paced environment
• Ability to manage multiple priorities and respond quickly to changing operational needs
• Comfortable using spreadsheets, communication platforms, GPS or routing systems, and operational dashboards
• Ability to maintain confidential employee and business information
• Have effective English speaking, reading, writing, and communication skills
• Availability to work a flexible schedule, including weekends and holidays
• Authorization to work in the United States

Preferred

Qualifications

• Previous experience with an Amazon Delivery Service Partner or another last-mile delivery operation
• Familiarity with delivery performance metrics and route-management systems
• Experience coaching or supporting a team of 20 or more employees
• Experience with employee scheduling, dispatch operations, or fleet coordination
• Bilingual proficiency in English and Spanish

Additional Information

We are looking for team players who want to grow with the Company. As Alta Point Logistics expands, additional leadership and advancement opportunities may become available. Military veterans are welcome and encouraged to apply.

Alta Point Logistics LLC is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, sexual orientation, or any other protected class status.

Pay: $47,000.00 - $52,000.00 per year

Work Location: In person