BODY SHOP ADMINISTRATIVE ASSISTANT

Full Time Administrative AssistantWe are seeking a Full Time Administrative Assistant with excellent customer service skills and a winning attitude. This individual will receive calls into the collision center, determine the nature of the callers business, and direct the caller to their destination.This position will also be responsible for:Scheduling appointments.Managing the body shop receivables list.Calling and checking on payments from insurance companies.Sending emails to customers, vendors, insurance carriers as the repair process unfolds.Communicating professionally and efficiently with customers, vendors, insurance carriers, and other employees to ensure repair process is moving along successfully.If you are looking for an opportunity to work for a fast growing, family owned dealership, DeNooyer Chevrolet is for you!At DeNooyer Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.At DeNooyer Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company.What We OfferMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessDiscounts on products and servicesResponsibilitiesAnswer phones and direct consumer to the proper department and follow up in a timely mannerHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionOperate switchboard telephone systemCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Reynolds and Reynolds is a plusExperience with CCC estimating software also a plusAbility to communicate customers' interests needs and requests to managementProfessional personal appearanceClean driving record