Service Manager
Truck Country
Lead the Shop. Drive Performance. Build the Team.
Truck Country, a division of McCoy Group, is looking for a Service Manager to take full ownership of our service department operations. This is a high-impact leadership role responsible for driving profitability, technician performance, customer satisfaction, and team development. If you thrive in a fast-paced dealership or fleet environment and know how to balance people leadership with operational results—this is your next move .
What You’ll
- Lead and develop a team of Shop Foremen, Service Advisors, and Diesel Technicians
- Drive shop performance, maintaining 96%+ technician efficiency and minimizing comebacks
- Partner with leadership to execute business plans and grow service department revenue
- Build and maintain strong customer relationships, including resolving concerns and generating new business
- Collaborate with recruiting to attract and retain top technician talent
- Oversee employee development, training progress, and performance evaluations
- Ensure a clean, safe, and well-maintained shop environment
- Monitor tools, equipment, and operational readiness
- Uphold company standards
What We’re Looking
- Proven leadership experience in a dealership or fleet service environment
- Minimum 4+ years of supervisory experience
- Strong understanding of heavy-duty truck service operations
- Ability to lead teams, drive accountability, and improve performance metrics
- Excellent communication skills with customers, employees, and leadership
- Highly organized with the ability to manage multiple priorities under pressure
- Team-oriented mindset with a focus on employee growth and retention
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