Service Manager

Truck Country

Lead the Shop. Drive Performance. Build the Team.

Truck Country, a division of McCoy Group, is looking for a Service Manager to take full ownership of our service department operations. This is a high-impact leadership role responsible for driving profitability, technician performance, customer satisfaction, and team development. If you thrive in a fast-paced dealership or fleet environment and know how to balance people leadership with operational results—this is your next move .

What You’ll

Lead and develop a team of Shop Foremen, Service Advisors, and Diesel Technicians
Drive shop performance, maintaining 96%+ technician efficiency and minimizing comebacks
Partner with leadership to execute business plans and grow service department revenue
Build and maintain strong customer relationships, including resolving concerns and generating new business
Collaborate with recruiting to attract and retain top technician talent
Oversee employee development, training progress, and performance evaluations
Ensure a clean, safe, and well-maintained shop environment
Monitor tools, equipment, and operational readiness
Uphold company standards

What We’re Looking

Proven leadership experience in a dealership or fleet service environment
Minimum 4+ years of supervisory experience
Strong understanding of heavy-duty truck service operations
Ability to lead teams, drive accountability, and improve performance metrics
Excellent communication skills with customers, employees, and leadership
Highly organized with the ability to manage multiple priorities under pressure
Team-oriented mindset with a focus on employee growth and retention

Apply

Vacancy posted 18 hours ago

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