Guest Services Agent
I Hotel And Illinois Conference Center
Guest Services Agent
Guest Services Agent I Hotel & Conference Center (Champaign, IL)
Full-Time & Part-Time | On-Site | AAA Four-Diamond Property
Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana's premier AAA Four-Diamond hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced environment, we want you on our team!
Why You'll Love Working with Us
Work in a beautiful, contemporary, wellness-focused environment
Be part of a supportive team that values professionalism and positivity
Grow your hospitality career with hands-on experience in a Four-Diamond property
Enjoy meaningful guest interaction every day
What You'll Do
As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection for guests, visitors, and community partners. Responsibilities include:
Providing friendly, sincere hospitality to every guest
Checking guests in/out with accuracy and efficiency
Responding to guest, community, and university-related inquiries
Assisting with crisis or urgent guest needs professionally and calmly
Conducting property tours
Coordinating guest services such as shuttle rides, package delivery, and special requests
Supporting a superior level of cleanliness and presentation across the facility
What We're Looking For
Exceptional customer service skills and a sincere desire to help others
Strong organizational and time-management abilities
Positive energy and a team-first mindset
Ability to excel in a fast-paced, high-volume environment
Excellent verbal communication skills
Strong work ethic, attention to detail, and reliability
Flexibility to work weekdays and weekends
Competence with basic computer programs
Valid driver's license and good driving record (required)
Knowledge of Champaign-Urbana is a plus
Physical ability to perform occasional light labor
Previous hotel experience is welcome but not required
About the I Hotel & Illinois Conference Center
Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel & Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a team committed to excellence in every detail.
How to Apply
If you're enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we'd love to meet you. Apply today to become a Guest Services Agent!
Please do not call or visit the property to inquire about application status
Work schedule:
- 8 hour shift
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
- Overtime
- Other
Benefits:
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
- Referral program
- Paid training
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