Vice President, Furniture Program Lead

Vice President, Furniture Program Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Vice President, Furniture Program Lead is responsible for serving as a dedicated, full-time program leader for an enterprise-scale furniture program at a major corporate client. This role is the operational backbone of JLL's long-term annuity client engagements regarding furniture responsible for sustained furniture program governance, vendor performance management, quote compliance, and continuous optimization across global or national portfolios. This is a dedicated, full-time embedded role. The VP, Furniture Program Lead owns day-to-day execution on behalf of JLL and the client from program go-live forward, serving as the trusted expert and single point of accountability across all furniture program activities, who will help build and lead a team.

What This Job Involves:

Program Governance & Vendor Performance Management

• Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live.
• Lead and build a furniture program team who will support you in the delivery of JLL's furniture program scope
• Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners.
• Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required.
• Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery.
• Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements.

Quote Auditing & Standards Compliance

• Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance.
• Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations.
• Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis.
• Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows.

Strategic Advisory & Procurement Support

• Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking.
• Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization.
• Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement.
• Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data building a client-specific savings model updated on a regular cadence.
• Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge.

Client Relationship Management

• Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations.
• Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication.
• Provide regular executive-level reporting and program status updates tailored to the client's governance cadence.
• Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program.

Inventory, Asset Management & Optimization

• Maintain accurate furniture inventory records across the client's portfolio; track as-built documentation and asset condition.
• Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals.
• Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments.

Team & Cross-Functional Coordination

• Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi-regional portfolios.
• Partner with JLL's broader Project and Development Services teams when program activity intersects with active furniture project management engagements.
• Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions' enterprise program delivery capability nationally.

What your Day-to-Day will look like:

• Lead day-to-day program governance for assigned enterprise client accounts, serving as the single point of accountability for all furniture program operations.
• Conduct regular audits of vendor quotes, bills of materials, and invoices against negotiated MSA pricing to identify and correct discrepancies.
• Facilitate vendor QBRs, track scorecard performance, and manage corrective action processes with incumbent manufacturers and dealer partners.
• Prepare and deliver executive-level program status reports, cost avoidance summaries, and performance dashboards on the client's reporting cadence.
• Respond to client escalations related to vendor performance, pricing, specification compliance, or program process gaps.
• Manage furniture inventory records, identify reuse and redeployment opportunities, and coordinate decommissioning activities.
• Collaborate with JLL regional SMEs and project management teams to ensure program alignment across geographies and project activity.
• Advise on commercial term renewals, price increase negotiations, and rebate structures in partnership with client procurement teams.

Required Qualifications:

• Bachelor's degree required; preference for Interior Design, Architecture, Business, or related field.
• 815 years of progressive experience in furniture program management, corporate furniture procurement, or furniture advisory services.
• Demonstrated experience managing enterprise-scale furniture programs at large institutional occupiers (financial services, healthcare, technology, professional services) or Fortune 500 corporate real estate portfolios direct client-side or consultant-side.
• Proven background in vendor performance management: scorecard administration, SLA enforcement, corrective action management, and QBR facilitation.
• Deep working knowledge of commercial furniture specifications, manufacturer MSA structures, dealer services, pricing models, and industry benchmarks.
• Experience with competitive furniture sourcing processes (RFP, bid leveling, BAFO) and/or incumbent renegotiation strategies.
• Exceptional client relationship management skills; ability to operate confidently at senior stakeholder levels within large institutional organizations.
• Strong analytical and commercial acumen: able to read complex bid responses, audit BOM/quote packages against MSA terms, and model cost savings scenarios.
• Excellent written and verbal communication; ability to produce executive-level reporting and present program insights clearly.
• Proficiency in MS Office suite (Excel, PowerPoint, Word); experience with program tracking tools such as Smartsheet or SharePoint.

Preferred Qualifications:

• NCIDQ, LEED AP, or equivalent professional certification.
• Familiarity with global furniture markets (EMEA, APAC) and cross-regional program delivery.
• Working knowledge of sustainability principles in furniture procurement: circular economy, embodied carbon, reuse frameworks.
• Experience with furniture inventory management systems or CAFM platforms.
• Background in furniture dealer, manufacturer, or corporate advisory roles at an enterprise scale.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

140,000.00 170,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional