Debt Collection Specialist

Job Description

Job Description

ACS Inc. is looking for a Collection Specialist who can help us achieve our company goals. The ideal applicant will be responsible for collecting past due accounts from our extensive portfolio. We are looking for someone that is able to negotiate not only payment in full on accounts but payment plans as needed. Excellent communication skills are needed. Attendance is a must. Bilingual skills are a plus. There is potential for commission starting on day one and a $1.00 per hour raise after 90 days. Medical/dental/vision insurance is available after 90 days of full time employment as well. Experience is preferred but we will train the right applicant.

Responsibilities:

- Reviewing open accounts for collection efforts.

- Resolve inbound phone calls and making outbound collection calls in a professional manner while keeping and improving consumer relations.

- Collect consumer payments in accordance with payment due dates.

- Solve problems quickly and create resolutions that bring in revenue on a regular basis.

- Negotiate payment arrangements.

- Maintain or exceed monthly delinquency targets.

- Miscellaneous projects and duties as assigned.

Requirements:

- Effective communication, problem solving, and analytical skills required.

- Must have attention to detail with an eye for accuracy.

- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

- Must exhibit excellent professional communication skills with a wide range of people.

- A quick and flexible learner with a motivated and positive work ethic.

- Ability to receive feedback and apply coaching.

- A polite, friendly, and diplomatic manner.

- A committed and flexible attitude to the job.

- Must be focused, reliable, and have the proven ability to self-manage in an autonomous work environment.