Production Manager

Job Description

Job Description

Fern is at the top of the trade show and expo service industry. Our operation spans more than 200 cities from coast to coast. In other words, wherever there’s a major convention center and event venue, we’re there with experienced local teams providing exceptional service and support, whenever you need it. We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Due to massive growth, we are looking to add a Production Manager to our National Operations team. The Production Manager position requires an individual who is both a self-starter and self-motivated; is able to develop strong relationships with co-workers; someone who can lead and participate in the client service team, execute tasks and meet deadlines. A successful Production Manager is able to easily multi-task; is very organized; well prepared and always dependable.

The primary responsibility of a Production Manager is to ensure the Fern Account Executive, Account Manager and Client’s needs and expectations are met in the most efficient way possible. Production Managers must have the ability to communicate clearly, plan in an organized and detailed manner, react quickly to constantly changing needs, document activities thoroughly, lead labor crews of various sizes and abilities, and improve processes for more efficient use of labor and materials on future events.

You will report directly to the VP of Production Management

POSITION MAY BE DONE REMOTELY BUT TO SUPPORT CUSTOMER COVERAGE AND TRAVEL EXPECTATIONS, CANDIDATES MUST RESIDE IN LAS VEGAS.

Salary is $95,000-115,000

WHAT YOU’LL DO:

• Support Account Executives as a primary point of contact and liaison for clients and Fern Account Executives; responding to and coordinating the delivery of client requests.
• Interface with the workforce and other operations, warehouse, and office personnel to ensure smooth and reliable delivery of all client requests.
• Interaction with Account Executives; Co-workers and even the client on all matters related to the delivery of services, or a specific category of service on larger events where tasks are divided up among a number of Fern personnel.
• The Production Manager is a hub for gathering information from clients/account executives, organizing the information, assuring the materials and labor are available, and managing labor to complete the job.
• Build relationships with the workforce, facility, and vendor representatives that lead to efficient operations.
• Develop professional relationships that result in the long-term retention of clients.
• Perform prompt, thorough, and effective verbal, written, and face-to-face communications
• Maintain an ongoing understanding of the costs (labor, materials, equipment, etc.) associated with the production of events to assist Account Executives with creating accurately priced and planned client proposals.
• Participate in company event production planning activities to sustain your understanding of the company’s directives and resources.
• Interface with co-workers and clients for the purpose of ensuring that client requests for information and services are fulfilled in a prompt and professional manner.
• Maintain proficiencies in Microsoft Word; Excel; and other technology you may be requested to utilize in the course of your duties as Production Manager.
• Perform budgeting, and scheduling, associated with accounts assigned to you.

PRE-SHOW PLANNING:

• Communicate with Account Executive & Client to assure all needs for the event are understood
• Creation of material/equipment needs for the show
• Establish manpower needs and daily schedule for the event On-Site Production:
• Organize workflow for labor crew to ensure all timing needs/deadlines are met (marking the show floor, booth set up, registration, freight handling, show dismantle, load out, etc.)
• Maintain daily record of onsite labor usage
• Ensure superior quality of workmanship and professionalism is maintained
• Record material and labor usage for each project completed
• Maintain contact with Account Executive and Client so adjustments in material needs and schedule are accommodated
• Trouble shoot onsite problems/issues as they arise

SHOW-SITE ACTIVITIES:

• Serve as the overall operational leader of the event
• Lead and direct labor crews
• Responsible for keeping project on schedule and on budget
• Ensure high level of client service experience and quality of required deliverables
• Maintain accurate, legible records as required

POST-SHOW ACTIVITIES:

• Formalize material and timing reports for billing purposes
• Create a ‘Production Notes’ file to document any observations or ideas on improving the production of the event in the future
• Follow up with Account Executive to make sure all client expectations were met

WHO YOU ARE:

• Experience in trade shows or related industry required, preferably in the General Service Contractor space
• Five plus years of experience managing operational teams in the live event market
• Strong client relationship and service delivery experience
• Excellent written and presentation skills

Fern is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protecte