Senior Customer Services & Information Technology Officer

Role Their work depends on a Customer Services and Information Technology Officer joining our team to support government activities in Reston, VA. As a Help Desk/Support Specialist supporting the customer, you will be trusted to provide both critical support in addressing complicated IT-related issues and exceptional customer service. In this role a typical day will include: Collaborating with a dynamic team of highly talented IT professionals to deliver exceptional customer service, resolve complicated IT-related issues through advanced troubleshooting, and expanding one’s technical expertise to accommodate the rapid development and enhancement of new and existing technologies. Collaborating with teammates and government customers to identify process improvements. Working independently to, specifically, troubleshoot the gamut of issues users experience with Apple products in a training environment. Requirements Active TS/SCI with full scope polygraph required *** Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Minimum of 6 years related experience. Technical skills: Troubleshooting Apple products, Mac Books, Apple TV's, iPads, Cisco Products. Security clearance level: Top Secret/SCI with Polygraph. Preferred Qualifications Knowledge of McAfee, Microsoft Server 2016-Hyper‑V. Benefits Alignment to a mission‑critical role that directly impacts the customer’s ability to effectively execute its mission. Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities. Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust. #J-18808-Ljbffr Convirgence