Membership Specialist

Job Description

Job Description

Department/Location:

310 – Membership/National Headquarters

Job Title: 

Membership Specialist

Reports to:

Membership Manager

Salary Grade:  

ý – Grade 8

($16.93 - $26.30/hour)

Type of position:

ý Full-time        o Part-time

Minimum Hours: 40/week

o Exempt        ý Nonexempt

Job Summary:  The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Essential Functions:

• Input miscellaneous data into database (address changes, unclaimed addresses, deceased members)
• Compare data with source documents and/or re-enter data in verification format to detect errors
• Compile, sort and verify accuracy of data before entering
• Issue membership cards, change passwords, provide fraternal officers access to website, navigate Department and Chapter webmasters through the Membership Portal
• Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with the National Constitution Bylaws and Regulations
• Perform complex phases of data entry (entering money, transferring members, corrections)
• Answer inbound calls and assist callers with inquires
• Provide personalized customer service of the highest level
• Take appropriate action based on needs of the callers (processing and faxing paperwork, credit card issues; communicating with other departments)
• Effectively communicate with members via email
• Additional duties as directed by the Membership Manager

Essential Skills and Experience:

• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Ability to type accurately at a speed of 55 wpm
  • Data entry experience required
  • Excellent aptitude for numbers
  • Excellent telephone etiquette
  • Must be versatile
  • High School diploma or equivalent

Degree of Supervision:

• No Supervisory Responsibilities

Physical Demands and Work Environment:   The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:  Job requires sitting up to eight hours a day and standing two to four hours a day.  Body movement primarily in hand and arm functions associated with normal office activities.  Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This position requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting pushing and pulling.  
• Work Environment:  The noise level in the work environment is usually minimal.