Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Patient Service Representative

$18.5 per hour

Neighbourhood health center

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As a patient service representative, you’ll be the first person patients see when they arrive at Neighborhood, and you’ll help set the tone for a positive patient visit.

About the Role:

As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You’ll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:

  • Welcomes patients
  • Verifies patient information and makes corrects in the computer system
  • Confirms appointment times, locations, and providers during check-in
  • Communicates delays to the front desk lead
  • Assists in ensuring appointments are confirmed
  • Assists in open and closing procedures
  • Prints daily appointment schedules and front desk reports
  • Verifies insurance through epaces, heathenet, healthplex
  • Inputs insurance information including active/expired dates
  • Sends appropriate patient messages
  • Assists patients in filling out forms
  • Collects co-payments including sliding scale nominal fee
  • Adheres to cash handling policy
What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills to be a PSR:
  • High school diploma or equivalent
  • Able to read, write and speak the English language. A second language of Spanish is preferred
  • Able to learn new software and computer systems
  • Strong attention to detail and customer service skills
  • Kindness: you treat each person with respect and compassion, valuing each person’s story
  • Resiliency: you see opportunities to innovate and find solutions when challenges arise
  • Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
  • Medical office experience or medical terminology knowledge preferred but not required
  • EHR knowledge preferred but not required

Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

What We Offer:

Compensation: Starting rate $18.50 per hour.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Service Representative in Buffalo, NY vacancy
  • $16.76 - $20.24 per hour

     ...Job Summary The Patient Services Representative (PSR) in the dental office ensures patient satisfaction by delivering excellent customer service and providing essential administrative support. The PSR communicates effectively with patients, manages appointments, verifies... 
    Suggested
    Hourly pay
    Work at office
    Weekend work
    Afternoon shift

    chcb

    Buffalo, NY
    3 days ago
  •  ...Patient Service RepresentativeBSC Orthopedics - Amherst, NY 14226OverviewSalary Range $18.00 - $24.00 Hourly Position Type Full Time Job Shift Day Education Level High School Travel Percentage NoneDescriptionPosition SummaryPerforms a wide variety of duties related to... 
    Suggested
    Hourly pay
    Full time
    Shift work

    Excelsior Orthopaedics

    Buffalo, NY
    2 days ago
  • $21 - $23 per hour

     ...Patient Services RepresentativeWorkFit Medical Staffing is seeking to hire a Patient Services Representative for a 13-week contract to work 40 hours a week Mon - Fri at a great facility that focuses on step-down care for long-term medical patients.This is a 13-week contract... 
    Suggested
    Hourly pay
    Contract work
    Work at office
    Weekend work
    Weekday work

    WorkFit Medical

    Buffalo, NY
    2 days ago
  •  ...Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops... 
    Suggested
    Contract work
    For contractors
    Remote work
    Weekend work
    Afternoon shift

    ZOLL Lifevest

    Buffalo, NY
    4 days ago
  •  ...Patient Service Representative (PSR) The Patient Service Representative (PSR) will provide excellent customer service to patients and families in an office setting. Patient Service Representatives (PSR) are responsible for providing administrative support to ensure... 
    Suggested
    Part time
    Work at office
    3 days per week

    Medical Health Associates of Western New York

    Williamsville, NY
    3 days ago
  •  ...Job Description Job Description Description: We are seeking a patient-focused Patient Services Representative to join our team at our Medical Oncology, Hematology Northtowns clinic in Williamsville, NY. Roswell Park Care Network is a recognized leader... 
    Full time
    Monday to Friday

    RPCI Oncology PC

    Buffalo, NY
    25 days ago
  •  ...join our Team! We are a progressive and innovative medical practice. We are looking for people who want to help create a better patient-care experience for the future. We provide a professional and supportive environment with opportunities for advancement. Orientation... 

    Sheridan Medical Group LLP

    Buffalo, NY
    9 days ago
  • $17 - $18 per hour

     ...Patient Access RepresentativeJericho Road Community Health Center is actively seeking a Patient Access Representative. This position is full-time, within the Patient Access Department, working...  ...that goal and are committed to that service. As a federally qualified health... 
    Full time
    Work at office
    Flexible hours

    Jericho Road Family Practice

    Buffalo, NY
    2 days ago
  • $15 - $20.63 per hour

    Responsibilities To schedule appointments, answer phones, greet patients, prepare charts, copy records, and collect payments in a...  ...workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in... 
    Bi-weekly pay
    Work at office
    Weekend work

    Kaleida Health

    Buffalo, NY
    1 day ago
  • $18 - $19 per hour

     ...Northeast, is seeking a Medical Receptionist to join our team. Part time position. What You'll Do Welcome patients and provide outstanding customer service Answer phones and assist with scheduling appointments Verify insurance benefits and explain patient... 
    Hourly pay
    Part time
    Work at office

    MVPT Physical Therapy

    Buffalo, NY
    14 days ago
  •  ...Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a highly...  ...individual to join our ambulatory team as a Patient Services Representative (Medical Receptionist) . As the first point of contact for... 
    Full time
    Work at office
    Local area
    Monday to Friday
    Shift work

    Premier Health Partners PC

    Buffalo, NY
    21 days ago
  •  ...anyone out there with at least a little bit of dental knowledge who can operate our front desk?  Responsibilities include receiving patients and verifying demographics, collecting payments, scheduling appointments, and answering phone calls and questions. A basic... 
    Full time
    Part time
    Work at office

    Advantage Dentistry PC

    Buffalo, NY
    8 days ago
  • $23 - $25.3 per hour

     ...maximum reimbursement. Maintain productivity and accuracy standards as determined by each division. Deliver exemplary customer service in order to provide a positive experience across the organization. Perform other duties assigned by management. Minimum/... 
    Hourly pay
    Remote work

    Our Billing Co LLC

    Buffalo, NY
    5 days ago
  •  ...Job Summary:Serves as the center's telephone operator. Greets patients and assists with necessary admitting paperwork. Performs billing...  ...network status, informs patient of estimated amount for facility services, and obtains signed OON Payer Notice.Copy current patients'... 
    Work at office
    Monday to Friday
    Shift work

    Northtowns Ambulatory Surgery Center, LLC

    Buffalo, NY
    16 days ago
  • $15 - $18.5 per hour

     ...Full-Time Patient Coordinator Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers...  ...medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is to... 
    Hourly pay
    Full time
    Work at office
    Local area
    Monday to Friday
    Flexible hours
    Weekend work
    Weekday work

    Schweiger Dermatology Group

    Buffalo, NY
    5 days ago
  • $15.75 - $19.5 per hour

     ...Job Title: Full-Time Patient Coordinator Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare...  ...medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is... 
    Hourly pay
    Full time
    Temporary work
    Part time
    Work at office
    Local area
    Monday to Friday
    Weekend work
    Weekday work

    myDermRecruiter

    Buffalo, NY
    4 days ago
  •  ...Medical Secretary Job Duties: Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other... 
    Work at office
    Local area

    TradeJobsWorkforce

    Buffalo, NY
    1 day ago
  • $18.31 per hour

     ...approvals for transportation and schedule van transportation. Attends facility meetings, staff meetings, and required or preferred in-services. Qualifications Unit Clerk: Minimum of 16 years of age required; HS diploma or equivalent preferred Employment... 
    Permanent employment
    Full time
    Work at office
    Local area
    Monday to Friday

    Elderwood

    Buffalo, NY
    1 day ago
  • $16.76 - $20.24 per hour

     ...Patient Registration RepresentativeThe Patient Registration Representative plays a vital role in providing exceptional customer service to patients, ensuring their satisfaction and well-being. PRRs handle clerical and administrative tasks to support the delivery of quality... 
    Hourly pay
    Work at office
    Local area
    Afternoon shift

    Community Health Center of Buffalo

    Buffalo, NY
    4 days ago
  • $21 - $35.64 per hour

     ...Discretionary profit-sharing contribution annually (after 1 year of service and meeting eligibility requirements) Job Summary The...  ...Duties and Responsibilities Demonstrate our core values of being patient centered, team focused, service driven, accountable, and... 
    Hourly pay
    Full time
    Work at office
    Remote work
    Shift work

    Excelsior Orthopaedics

    Buffalo, NY
    2 days ago
  • $19.34 - $29.51 per hour

     ...GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO  As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders... 
    Hourly pay
    Full time
    Work experience placement
    Work at office
    Local area
    Immediate start
    Flexible hours
    Weekend work
    Afternoon shift

    GEICO

    Buffalo, NY
    2 days ago
  • $16 - $23 per hour

     ...Drybar Buffalo Sales Associate / Customer Service Representative Welcome to Drybar Buffalo! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color... 
    Hourly pay
    Local area
    Flexible hours
    Shift work
    Afternoon shift

    Drybar Shops

    Buffalo, NY
    4 days ago
  •  ...Be part of our success story as a Dental Receptionist to adapt to shifting priorities and business needs, provide excellent service to customers and team members, and assist with processing returns and exchanges. Other duties include support the preparation and delivery... 
    Weekly pay
    Flexible hours
    Shift work

    TradeJobsWorkForce

    Buffalo, NY
    1 day ago
  • $19.19 - $28.58 per hour

     ...Eligible Scheduled Work Hours: 7A-7P, 8A-8P Shift 1 Responsibilities Performs receptionist and clerical duties on their designated patient care units as assigned. Education and Credentials High school diploma or GED equivalency. Experience Must demonstrate ability to... 
    Hourly pay
    Full time
    Part time
    Shift work
    Weekend work

    Kaleida Health

    Buffalo, NY
    2 days ago
  • $42.64k

    ## **Title:**Patient Access Rep**Job Type:**Regular## **Company:**Roswell Park Comprehensive...  ...:**About the Role: As a Patient Access Representative, you play a critical role in helping...  ...and obtain financial clearance for services Ensure all necessary records, documentation... 
    Full time
    Traineeship
    Work at office
    Shift work
    Day shift

    Roswell Park Comprehensive Cancer Center

    Buffalo, NY
    1 day ago
  • $15 - $20.63 per hour

    Kaleida Health in Buffalo, NY is looking for a receptionist to handle scheduling, patient greetings, and payments in a physician office setting. The ideal candidate should have a high school diploma and 1-2 years of relevant experience, alongside strong communication and... 
    Work at office

    Kaleida Health

    Buffalo, NY
    1 day ago
  •  ...contractor opportunity in which you are in business for yourself, but not by yourself. The income range associated with this posting represents the potential earnings available to you as a sales leader through personal compensation and incentive bonuses on team production,... 
    For contractors

    Combined Insurance

    Buffalo, NY
    4 days ago
  •  ...dedicated to making a difference for both patients and colleagues. When you join the Dent...  ...: # Provide excellent customer service in all interactions with patients, clinical...  ...by professional interactions with other representatives of services at the Dent # Ability to... 
    Work at office
    Local area
    Immediate start
    Monday to Friday
    Shift work

    Dent Neurologic Group LLP

    Buffalo, NY
    11 days ago
  •  ...improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year.... 
    Work at office

    Acacia Network

    Buffalo, NY
    17 days ago
  • $20 per hour

     ...the future. Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting... 
    Work at office
    Local area
    Visa sponsorship

    SPECTRUM

    Buffalo, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Service Representative. Be the first to apply!