Patient Service Representative
$18.5 per hourNeighbourhood health center
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!
As a patient service representative, you’ll be the first person patients see when they arrive at Neighborhood, and you’ll help set the tone for a positive patient visit. About the Role: As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You’ll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:- Welcomes patients
- Verifies patient information and makes corrects in the computer system
- Confirms appointment times, locations, and providers during check-in
- Communicates delays to the front desk lead
- Assists in ensuring appointments are confirmed
- Assists in open and closing procedures
- Prints daily appointment schedules and front desk reports
- Verifies insurance through epaces, heathenet, healthplex
- Inputs insurance information including active/expired dates
- Sends appropriate patient messages
- Assists patients in filling out forms
- Collects co-payments including sliding scale nominal fee
- Adheres to cash handling policy
- High school diploma or equivalent
- Able to read, write and speak the English language. A second language of Spanish is preferred
- Able to learn new software and computer systems
- Strong attention to detail and customer service skills
- Kindness: you treat each person with respect and compassion, valuing each person’s story
- Resiliency: you see opportunities to innovate and find solutions when challenges arise
- Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
- Medical office experience or medical terminology knowledge preferred but not required
- EHR knowledge preferred but not required
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 4 days ago
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