Operations and Maintenance ANALYST

Job-ID28928497Reference26-20548Remote50% Remote The primary work location for this role will be at 100 Hancock Street Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Schedules are subject to change based on the operational needs of the business. Responsibilities: · Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment. · Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact. · Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution. · Participate in incident bridge calls for high-priority issues, documenting root cause analysis and resolution steps. · Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports. · Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures. · Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades. · Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures. · Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs. · Review incident and service desk metrics to identify recurring issues and recommend process improvements. · Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues. · Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies. · Communicate production issues, system changes, and maintenance windows to business and technical stakeholders. · Ensure compliance with established operational standards, security policies, and organizational procedures. · Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities. Preferred Qualifications: · 8+ years IT experience with strong operations and data analysis experience. · Technical knowledge of IT infrastructure, cloud, hosting environments standards. · Strong understanding of Enterprise applications design and architecture · Strong understanding of data exchange mechanisms and data structures. · Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications. · Proven experience using APM and log management tools (Amazon CloudWatch, Dynatrace or similar) to troubleshoot system errors and monitor transactions. · Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance. · Experience administering enterprise software platforms, web/application servers (e.g., Apache, Tomcat, or WebLogic). · Strong proficiency in writing Oracle, SQL queries to analyze database records, trace data paths, and validate backend fixes. · Strong Knowledge of REST, SOAP Web Services, XML and data exchange. · Experience documenting workflows and managing tracking tickets via platforms like Jira. · Investigate, diagnose, and resolve production system defects, conducting root cause analysis (RCA) on failed processes. · Experience in file exchange mechanisms and protocols like sftp is required. · Prior experience developing requirement documents and technical specifications is required · Experience with web service validations and testing tools like, Postman, SoapUI or similar and defining requirements and testing specifications is required. · Strong health insurance business knowledge with focus on interface designs, data structures and transaction types. · Proficient in business analysis to support all stages of SDLC. · Excellent communication and documentation skills. Education and Certifications: · Bachelor’s degree or higher in Business, IT or Healthcare Administration, or equivalent work experience. EEO:- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans