Banquets Houseperson

Banquet Houseperson | Horseshoe Bay Resort

Compensation: Hourly Wage + Event Gratuity (Tipped Position)

Horseshoe Bay Resort is a premier luxury destination situated on the shores of Lake LBJ in the Central Texas Hill Country. We are committed to fostering a culture of Diversity, Equity, Inclusion, and Belonging. We are currently seeking industrious candidates to join our world-class Banquets Team and contribute to the flawless execution of high-profile resort events.

Position Summary

The Banquet Houseperson is responsible for the physical set-up, breakdown, and resetting of all banquet functions with minimal supervision. This role ensures that every meeting room, buffet, and event space meets our rigorous four-diamond standards for presentation and cleanliness. As a key member of the logistics team, you will translate Banquet Event Orders (BEOs) into functional, aesthetically pleasing environments for our guests.

Key Responsibilities

Event Coordination and Execution:

• Technical Set-Up: Execute the proper arrangement of function rooms, coffee breaks, buffets, and bars based on specific BEO requirements.
• Transition Management: Perform timely breakdowns and resets, ensuring all function spaces are thoroughly cleaned and prepared for subsequent events.
• Equipment Mastery: Maintain expert knowledge of various equipment types and set-up styles (e.g., theater, classroom, U-shape, and banquet).
• Quality Control: Ensure all tabletop utensils and room details are polished and presentable; maintain high sanitation standards for every function.

Operational Support and Safety:

• Facility Maintenance: Conduct daily inspections of banquet hallways, meeting rooms, storerooms, and public areas to ensure they are in working order.
• Communication: Participate in pre-shift meetings and maintain a constant exchange of information with Banquet Captains, Managers, and fellow associates.
• Safety Adherence: Follow all corporate safety and security policies; immediately report maintenance needs, accidents, or unsafe work conditions.
• Environment Stewardship: Maintain a clean, organized, and environmentally responsible workspace.

Employment Standards

Required Qualifications:

• Age: Must be at least 18 years of age (21+ if required to operate resort vehicles).
• Licensing: Valid driver's license with a satisfactory motor vehicle record (required for vehicle operation).
• Certifications: Mandatory Food Handler's Certificate, TABC Certification, and TIPs Training.
• Communication: Proficiency in speaking, reading, and writing English; bilingual skills in Spanish are considered an asset.
• Experience: Previous experience in banquet set-up, particularly within a luxury resort environment, is highly valued.

Physical Requirements and Skills:

• Physical Strength: Ability to frequently lift and move equipment, tables, and chairs weighing up to 50 lbs.
• Stamina: Sufficient physical agility to perform demanding manual labor throughout a full shift.
• Professionalism: Must be a self-starter with a "team-first" mentality and maintain impeccable grooming standards, including the use of slip-resistant footwear.

Benefits and Perks

Horseshoe Bay Resort offers a comprehensive rewards package, including:

• Health and Wellness: Medical, Dental, and Vision insurance plans.
• Financial Security: 401(k) with employer match, disability insurance, and accident plans.
• Lifestyle: Subsidized associate housing and shuttle services; weekly meal subsidies.
• Professional Development: Access to our Manager in Training (MIT) program and scheduled performance reviews.
• Exclusive Discounts: Reduced rates at all Crescent Hotels & Resorts properties and on-site retail/dining discounts.
• Recreation: Limited access to resort amenities, including golf, based on business occupancy.