Customs Brokerage Coordinator - S3

Overview Provide customers with the highest quality service by ensuring consistent customer service and timely release and movement of freight or cargo. Responsibilities Provide impeccable customer service. Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients to ensure compliance with all applicable laws and regulations. Anticipate, identify, and resolve problems that could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to meet customer service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and complete accounting adjustment forms for review. Resolve billing issues and coordinate post‑entry activity on the customer's behalf. Enter accurate data or corrections into computer files. Perform route cause analysis as directed by the Account Administrator. Coordinate post‑entry activities on the customer's behalf. Manage the entry verification process. Access client systems (external systems) as necessary. Correspond with business partners in written, phone, or e‑mail mediums. Produce operational trend reports. Keep business partners apprised of the exception process. Respond to pre‑alerts per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff, departments, and management at all levels. Develop and maintain strong relationships with customers' front‑line personnel. Facilitate entry processing and pre‑arrival and post‑arrival exception resolution. Perform other duties as assigned. Qualifications High school diploma or GED required. At least 6 months' experience in brokerage or transportation and/or customer service preferred. Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required. Excellent verbal and written communication skills. Strong organizational, interpersonal, and problem‑solving skills. Detail oriented with the ability to handle high volume of work. Ability to work independently with minimum supervision. Knowledge of HTS classification and the harmonized tariff system. Knowledge of U.S. Customs regulations and other federal regulations. Paid training provided. Preferred Qualifications Shift: Thursday – Monday, various times (Hybrid). Must reside within 50 miles of location. Pay

$22.64 – $31.70 USD

Benefits Health, vision, and dental insurance. Retirement plan. Tuition reimbursement. Equal Opportunity and Fair Chance FedEx Logistics is an Equal Opportunity Employer, including veterans and people with disabilities. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance ordinances. We comply with all federal, state, and local laws governing criminal history and security screening. #J-18808-Ljbffr FedEx Logistics