Customer Programs Manager, Technical Delivery

Job Description

Job Description

Customer Programs Manager, Technical Delivery

Location: KS - Park City, KS

Compensation: $89,000 – $125,000.00 annually

Employment Type: Permanent

Start your morning reviewing the master schedule, budget health, and technical milestones for multiple programs. You lead an internal stand-up with Engineering, Manufacturing Engineering, Planning, Buyers, Production, and Quality to sync on risks, resource needs, and build status. Before lunch, you’re the voice of the company on a customer review—walking through cost, schedule, and technical performance, and aligning on any contract changes. Your afternoon is a blend of shaping design concepts and integration/test plans with engineers, drafting proposal work statements and specifications, and completing monthly actual-to-budget reports to protect profitability. You close the day by unlocking solutions—reallocating resources or adjusting contractual specifications—and coaching cross-functional team members assigned to your programs across technical, manufacturing, and administrative areas.

• End-to-end accountability for program cost, schedule, and technical performance—from inception through completion.
• Primary customer interface: lead program reviews and maintain clear, proactive communication on schedules and performance.
• Contracting leadership: participate in negotiations for contracts and contract changes; coordinate proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions.
• Program planning and control: establish milestones, monitor adherence to master plans, and rapidly resolve issues via resource reallocation or contractual/specification changes.
• Engineering collaboration: shape design concepts and criteria; guide research, development, integration, and test efforts.
• Business growth: develop new business and expand product lines within assigned customer accounts and programs.
• Financial stewardship: complete monthly actual cost vs. budget analyses to detect off-plan conditions early and drive corrective actions.
• Team leadership: direct the work of assigned personnel from technical, manufacturing, and administrative functions.

• Clear written and verbal communication; strong prioritization and multi-tasking.
• Organizational awareness and the ability to operate as the liaison between Customer and Company.
• Problem-solving strength and comfort with contracting/procurement fundamentals.
• Hands-on experience with ERP systems.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, etc.).

• 3–5 years of experience in a manufacturing environment as a program manager or similar role.
• Bachelor’s degree or higher in business or finance is highly desirable but not required.

SPECIAL WORK CONDITIONS AND AMERICANS WITH DISABILITY REQUIREMENTS:

Lifting up to 50 lb. without assistance and over 50 lb. with assistance Exposure to general shop conditions, including machine noise and metal dust Repetitive use of hands, wrists and arms due to computer usage Prolonged periods sitting at a desk

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the employee(s). Duties described are not to be interpreted as being all inclusive or specific to any individual employee.