Regional Head of Operations

Regional Head Of Operations Americas

In Operations, we engage and collaborate with businesses and functions to design and deliver value added services and solutions that provide peace of mind and ease the way of doing business even in a challenging environment.

The Regional Head of Operations Americas represents the Operations function in the region. This role ensures oversight and seamless coordination of operational activities, compliance with internal policies and standards, and delivery of high-quality services to support business objectives across the region.

Job Summary

The Regional Head of Operations represents the Operations function in the Americas region and ensures oversight on all Operations activities. The scope of responsibility encompasses procurement, real estate projects, travel, governance of third parties, and business continuity. He/She supports local Operations (Head of Operations, General Services) in all Operations activities that are undertaken locally, with the support of the Global Functional Units (Procurement, Real Estate and General Services, Travel Operations, Operations Governance and Business Resilience)

Responsibilities

Key Duties and Responsibilities

Procurement and Vendor Management

• Support local entities in P2P Operations (Orders Management), in line with Group standards
• Ensure adherence with the Procurement Management Standard in the region

Real Estate & General Services

• Support local real estate projects driven by the Group Real Estate team especially with regards to stakeholders management in the region and changement management activities
• Oversee General Services activities, incl. financial management (e.g., budgeting, forecasting, etc.) and physical security standards implementation, in line with the Physical Security Management Standard
• Oversee the implementation of Group sustainability standards (e.g., non-use of plastic charter) and the corresponding sustainability reporting

Travel Operations

• Monitor travels to risky countries in collaboration with Travel Operations
• Ensure oversight on T&E policy adherence in the region

Operations Governance

• Ensure oversight on TPRM in region, namely adherence with Third Party Risk Management and Information Governance standards
• Ensure oversight on Information Governance standards in region
• Provide support on local governance matters where needed

Business Continuity Management

• Oversee the Business Continuity planning in region, incl. the Business Impact Analysis (BIA) campaign driven by the Group Business Resilience team and the local Business Continuity Plans (BCP)
• Support to local training & exercising of incident management to ensure business continuity and employee safety
• Monitor and support local incident management
• Ensure adherence with the Business Continuity Management Standard in the region

Financial planning

• Oversee the local Operations budgets and ensure financial discipline in this domain

Qualifications

Required experience & competencies

• 15+ years of experience in operations, procurement, or facilities management in a regional or global environment
• Understanding of operations governance and regulations in the region
• Service excellence mindset
• Excellent communication and interpersonal abilities
• Knowledge of business continuity planning and office security best practices
• Experience in budget oversight and financial management
• Ability to manage multiple priorities in a complex environment

Required Education

• Master degree in Business Administration, Operations Management, or related field.

Relocation assistance within the U.S. is available for this position. Candidates must have valid authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Hybrid Work Policy:

SCOR is committed to an "in-office" culture where people can collaborate, exchange ideas, and establish stronger working relationships while providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.

At SCOR, we CARE about clients, people, and societies, and we are committed to placing them at the center of everything we do. Providing great benefit choices to you and your family is just one of the ways we support the physical, financial, and emotional well-being of the people who make our company successful – you.

Benefits We Offer

• Medical, vision, and dental coverage

• 401(k) Plan with a competitive match

• Company-funded Defined Contribution Retirement Program

• Life and AD&D insurance

• Long- and Short-Term Disability

• Flexible Parental Leave

• Unlimited Sick Days

• Volunteer Time

• Summer Fridays

• Learning & Development Resources

• Personal Wellness Tools and Rewards

• Competitively priced gym memberships from a large nationwide network of gym brands and local fitness studios

• And More!

Pay Range for roles performed: $203,000 - $273,000 base salary per year. Actual salaries may vary based on various factors including but not limited to location, experience, role and performance. The range listed is just one component of SCOR's total compensation package for employees. Other rewards may include annual bonuses, short- and long term incentives. In addition, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement saving plan, paid holidays and paid time off.

Job Info

• Job Identification 4827
• Job Category Support Assistant
• Locations Claridenstrasse 4, Zurich, Zurich, 8002, CH

About Us

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.