Senior Engineer II, Global Product Support

Global Product Support Engineer – ALD Team (Phoenix) In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems. What You’ll Do Act as the system‑level technical expert supporting new product development Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence Provide detailed reporting and feedback on field issues to improve product robustness Define critical spare parts strategies, ensuring readiness and supportability for new product releases We’re Looking For Master's degree with 5+ years of hands‑on experience with semiconductor equipment Strong technical curiosity and the ability to operate at a system level Willingness to travel 25–50%, depending on the product development cycle Ability to collaborate across disciplines and communicate effectively with both engineers and customers Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status or any other characteristic protected by law. #J-18808-Ljbffr ASM International