Laboratory Support Supervisor

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Summary & Work Performed Supervise the work of subordinate personnel in non-analytic areas of the laboratory to include phlebotomy, specimen management, courier services, send out services. Supervise and coordinate the activities of subordinate personnel. Staff that they will supervise will be approximately 15-20 clinical technicians/phlebotomists with one who is over the referral area. Supervise and participate, as needed, in the more complex procedures and problem solving within functional area. Provide technical assistance, instruction and consultation to students and employees. Participate in the development of new procedures, processes and techniques for collection, handling and/or transport of laboratory specimens. Evaluate and modify workflow patterns and prepare reports outlining appropriate recommendations and conclusions. Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules. Perform other related duties incidental to the work described herein. Knowledge, Skills and Abilities Ability to supervise. Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family-centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Work requires an educational background generally equivalent to a high school education. Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA director if minimal CLIA requirements are met by the employee for the tasks being performed. Experience If the position is in a specimen handling area or send out area, 5 years. If the position is in a courier area, 5 years of experience in transport of materials. Or an equivalent combination of relevant education and/or experience. Degrees, Licensures, Certifications Phlebotomy certification by a nationally recognized organization is required if the position is in a phlebotomy area. A valid NC driver's license is required for courier area. Schedule Work hours will mainly be days with the expectation of adjusting hours to work other shifts if there are call outs or off-shift meetings, education and/or training that is required. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr