IT Help Desk Technician — Tier I/II Support
MELE Associates, Inc.
MELE Associates, Inc. in Rockville, MD is seeking a motivated Help Desk Technician to provide Tier I/II technical support for on-site and remote personnel. You will act as the first point of contact via phone, email, and chat, resolving issues within SLAs and delivering strong customer service. The role covers incident management, ticket lifecycle, VIP support, and documentation, with opportunities to contribute to IT modernization projects and after-hours on-call rotation. #J-18808-Ljbffr MELE Associates, Inc.
Vacancy posted 3 days ago
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