Field Service Engineer, Reactionary Processing Machines

TITLE: Field Service Engineer FLSA: Non-Exempt

UPDATED: 08/18/2025 DIVISION: DSS

REPORTS TO: Customer Care Manager GRADE:

Summary

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment.

Essential Responsibilities

• Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
• Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.

Behavioral Performance Expectations

• Lives our Values, Customer Focused, Collaborates - Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. Treats fellow coworkers and customers with respect during conversations and interaction with each other. Follows up with customer to ensure satisfaction before departing jobsite. Shares information with others. Encourages unity rather than "us vs. them" thinking in self and others.
• Self-Development and Situational Adaptability - Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly. Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow. Takes initiative with manager to participate in, and is committed to, training programs.
• Maintains Decision Quality and Drives Results - Make decisions that build trust and open communication with customers and team. Knows when to act independently and when to escalate issues.

Job Specific Competencies

• Time Management
• Ability to work collaboratively with local and cross functional technical teams
• Effective verbal & written communication skills to support positive outcomes
• Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment)
• Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts
• Basic knowledge of electrical components (High voltage 480V/220V, Low Voltage, fuses, relays, contactors, motors)
• Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek, Siemens)
• Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps)
• Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves)

Technology Specific Competencies

Injection Molding / Extrusion:

• Ability to read hydraulic and electrical schematics as well as navigate OEM documentation
• Understands equipment function: Able to identify equipment functional locations and state general equipment functions for injection molding machine sub-assemblies (clamp unit (IM), plasticizing unit, injection unit, hydraulic unit, and robots)

Reaction Process Molding:

• Ability to work collaboratively with local and cross functional technical teams during service visits and large-scale installations
• Ability to read chemical flow schematics, hydraulic flow schematics, electrical schematics as well as navigate OEM documentation.
• Understands equipment function: Able to identify equipment functional locations and state general equipment functions for RPM equipment (hydraulic presses, electrical presses, rotary conveyors, hydraulic unit, and robots)
• Understands function of and can troubleshoot E-Stop circuitry

Supervisory Responsibility

This position has no supervisory responsibilities.


Work Environment

This job operates primarily at KM customer's sites, although some technical support may be provided from the home office as directed by management. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and forklifts. The noise level in the work environment can be loud. While on site, field service engineers are required to adhere to customer requirements for identification, safety, PPE, and all GMP's.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• The employee must frequently lift and/or move items over 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to work in a constant state of alertness required.

Expected Hours of Work

This is an hourly, non-exempt, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm with paid overtime as necessary to complete required tasks. Actual working hours may vary based on needs of customers.

Travel

Reaction Process Molding: Travel is significant (85% and greater), in a multi-regional area which includes Canada, Mexico as well as the US. Travel at times, during large scale installations, can extend to multiple weeks within reason. All travel requires overnight stays at the location unless the drive is less than two (2) hours.

Required Education and Experience

• Successful completion of high school, or equivalent
• 3-5 years of related experience in a manufacturing environment or technical field
• Competency in workflow software (MS Office, Innosoft, Concur, SAP)

Krauss-Maffei Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.