Help Desk Analyst
Conway Medical Center
Position Summary: The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests.
Qualifications: Education:
Qualifications: Education:
- High School Diploma required.
- Associate degree in computer science preferred.
- A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required.
- Broad knowledge of PC hardware and peripherals and various software packages required.
- Computer experience in healthcare and information systems preferred.
- Valid South Carolina Driver's License in good standing required.
- A+, AAS certification preferred.
- Use diagnostic and help request tracking tools to help with problem resolution which may require that the individual give in-person, hands-on help at the desktop level.
- Field incoming help requests, record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Responsible for performing preventative maintenance, testing fixes, and developing help sheets.
- Provide exemplary customer service in all interactions.
- Effectively utilize strong organizational skills.
- Consistently display effective verbal and written communication skills.
- Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint.
Vacancy posted 17 hours ago
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