Financial Counselor I - 3rd Shift

Financial Counselor I

Join Orlando Health as a Financial Counselor I! Facility: WPH Triage Registration Department: ED Registration Location: Orlando, FL Schedule: Variable Full-Time Shift: Night Shift | 7:00 PM 7:30 AM (12-hour shifts) Includes weekends and holidays Make a Difference When Patients Need It Most Orlando Health is looking for compassionate, customer-focused professionals to join our team as a Financial Counselor I. In this role, you'll serve as a trusted resource for patients and families, helping them understand insurance coverage, financial responsibilities, and available resources while delivering exceptional service during critical moments of care. Why Orlando Health? For more than 100 years, Orlando Health has been committed to providing high-quality, compassionate care to Central Florida and beyond. As part of an award-winning healthcare system, you'll join a team dedicated to excellence, innovation, and putting patients first. Recognized as one of America's Best-In-State Employers by Forbes Day-One Benefits Available Professional Development & Education Opportunities Collaborative and Supportive Work Environment Opportunities for Growth and Advancement What You'll Do As a Financial Counselor I, you will: Assist patients and families with financial counseling and insurance-related questions Verify insurance coverage and eligibility information Explain billing procedures and payment options clearly and professionally Provide exceptional customer service in a fast-paced emergency department setting Support patient registration and financial clearance processes Maintain accurate documentation and patient records Help create a positive patient experience during every interaction Qualifications Education High School Diploma or GED required Experience Minimum of two (2) years of experience in a financial, business office, healthcare registration, or customer service environment Proficiency with Microsoft Office (Word, Excel, and PowerPoint) At least one (1) year of PC/Windows experience required Strong communication, problem-solving, and customer service skills Licensure/Certification No certification required Ideal Candidate We're seeking individuals who are: Compassionate and patient-focused Detail-oriented and organized Comfortable working overnight schedules Strong communicators with excellent customer service skills Able to thrive in a fast-paced healthcare environment Apply Today! If you're passionate about helping people and enjoy making a meaningful impact behind the scenes of patient care, we'd love to hear from you. Join Orlando Health and become part of a team dedicated to supporting patients through every step of their healthcare journey.