Cloud/Software Delivery Manager

Job Description No third party consultants, and you must be a US Citizen or have a Green Card holder. The Delivery Manager oversees the execution of the technical deployment of cloud-based solutions that meet the client’s business needs, primarily the ServiceNow tool. This role will be responsible for requirements scoping; installation, configuration, customization of the tool; and application of programming techniques to develop robust solutions on time throughout the projects. The ideal candidate will lead, direct, challenge, and motivate teams to ensure a successful delivery of the client’s requirements. He/she will be responsible for growing key accounts through expansion of product offerings. This person must be solution driven; client focused, team motivator, and must be willing to travel. Responsibilities Serve as the go‑to person for the Technical Architect and Project Manager for ideation. Manage project scope alignment, adherence, and changes to ensure successful project delivery. Create requirements workshop agenda(s) that represent what to gather from the client. Implement tools and/or deliverables that will make the project run smoother. Serve as the point of escalation for the client and our project team. Build solid relationships with the clients, focusing on key decision makers and executives. Monitor and report status of project progress and risks to upper management regularly. Communicate risks and issues to the client in an effective manner. Build, develop, and grow any business relationships vital to the success of the project and future opportunities. Serve as a role model for excellence, professionalism, and leadership. Qualifications 5+ years project/program management experience implementing ServiceNow software applications. ITIL v3 certification preferred. ServiceNow administration experience; system admin certification preferred. Knowledge of web based development language. Experience managing ServiceNow software implementations with a minimum of 5 people assigned to each project. Experience in developing and deploying project best practices, policies, procedures, and processes. Experience utilizing the complete Software Development Lifecycle. Flexible communication and interpersonal skills to engage with all types of corporate and technical personnel. Additional Information Role: Cloud/Software Delivery Manager Location: Atlanta, GA Job Status: Full-Time Start Date: ASAP #J-18808-Ljbffr Metasys