RV Service Technician

Service Technician

The Service Technician is responsible for diagnosing, repairing, and maintaining a variety of recreational vehicles (RVs), including motorhomes, travel trailers, fifth wheels, and campers. This position requires a strong understanding of mechanical systems, electrical systems, plumbing, and HVAC, as well as the ability to work on various RV components. The Service Technician must perform tasks efficiently while adhering to safety standards and company policies. Essential Job Functions:

• Diagnostic and Repair Work:
  • Inspect, troubleshoot, and diagnose issues in RV systems, including engines, transmissions, brakes, electrical, plumbing, HVAC, and appliances.
  • Perform repairs and maintenance on RV components such as generators, slide-outs, water systems, roof structures, awnings, leveling systems, and suspension systems.
  • Conduct regular maintenance services, including oil changes, tire rotations, brake inspections, fluid checks, and filter replacements.
  • Use diagnostic tools and equipment to accurately identify and resolve mechanical, electrical, and plumbing issues.
• Installation and Upgrades:
  • Install new components and accessories, such as satellite systems, solar panels, tow packages, hitches, and electronic upgrades.
  • Perform structural repairs, including repairing water damage, roof resealing, and floor restoration.
• Safety and Compliance:
  • Follow all safety protocols and procedures to ensure a safe work environment.
  • Comply with OSHA regulations and DeMontrond's safety policies, including the use of personal protective equipment (PPE).
  • Maintain a clean and organized work area.
• Customer Interaction and Documentation:
  • Communicate effectively with service advisors and customers to understand repair needs and explain completed work.
  • Document all repair work, maintenance performed, parts used, and time taken for each job in the company's service system.
  • Conduct quality checks to ensure that repairs and installations meet DeMontrond's standards and customer expectations.

Physical Requirements:

• Lifting: Must be able to lift and carry objects up to 50 pounds regularly and occasionally lift up to 75 pounds.
• Standing/Walking: Must be able to stand and walk for extended periods, including bending, stooping, and kneeling.
• Manual Dexterity: Requires the use of hands to operate tools, equipment, and RV components.
• Climbing: May need to climb ladders and work at heights when repairing roof-mounted systems.
• Vision and Hearing: Must have good visual acuity and hearing ability to detect issues during diagnostic procedures and ensure safety.

Working Conditions:

• Environment: The work environment includes exposure to various weather conditions, such as heat, cold, and rain. The position involves working in service bays, outdoors, and occasionally in confined spaces.
• Hazards: Exposure to mechanical hazards, electrical systems, chemicals, and dust. Use of safety gear and adherence to safety protocols are required to mitigate risks.

Skills and Qualifications:

• Technical Skills: Strong mechanical aptitude with knowledge of RV systems, including electrical, plumbing, and HVAC.
• Problem-Solving: Ability to diagnose and repair a wide range of issues with minimal supervision.
• Attention to Detail: Must be thorough in inspecting vehicles, identifying problems, and documenting work.
• Customer Service Skills: Effective communication with customers and service advisors regarding repair needs and recommendations.
• Certifications: RVDA-RVIA certification preferred but not required.

Experience:

• Minimum of 2 years of experience as an automotive or RV technician, or similar field.
• Familiarity with RV industry standards and regulations is an asset.