Field Service Engineer (FSE I) Washington, D.C. Area

Job Description

Job Description

Field Service Engineer I – Electro-Mechanical Equipment

Location: Washington, D.C. Area / Field-Based
Department: Field Services - Indirect
Employment Type: Full-Time, Direct Hire
Pay: $24.00–$29.00 per hour, depending on experience
Travel: Up to 80%, including overnight travel
Required: Valid driver’s license and reliable vehicle for work-related travel
Mandatory Test: Human Performance Test

About Quest International

Quest International has supported healthcare organizations, technology companies, manufacturers, and service partners for more than 40 years. We provide repair, logistics, field service, technical support, and equipment service programs where reliable performance, documentation accuracy, and quality service matter.

Position Summary

The Field Service Engineer I is responsible for installing, maintaining, troubleshooting, and repairing electro-mechanical equipment at customer sites throughout the Washington, D.C. area and surrounding region.

This is a hands-on field service role requiring practical equipment repair experience, strong customer communication, accurate documentation, and the ability to travel regularly. This is not an IT help desk, desktop support, software, networking, or computer science role.

Key Responsibilities

• Install, inspect, troubleshoot, maintain, and repair electro-mechanical equipment at customer sites.
• Perform preventative maintenance and corrective repairs according to service procedures.
• Troubleshoot equipment to the FRU, module, part, or component level.
• Work with wiring, connectors, harnesses, sensors, motors, power supplies, circuit boards, and assemblies.
• Use digital multimeters, hand tools, power tools, and other diagnostic equipment.
• Read and follow service manuals, technical documentation, SOPs, and safety procedures.
• Replace failed parts, modules, assemblies, or field-replaceable units.
• Document service activity, repair findings, parts used, and recommended next steps.
• Communicate professionally with customers, internal teams, and service leadership.
• Maintain required tools, parts, and service documentation for field assignments.

Minimum Qualifications

• High school diploma or equivalent.
• At least 1 year of hands-on technical experience in field service, electro-mechanical repair, equipment maintenance, industrial maintenance, medical equipment service, electronics repair, automotive diagnostics, appliance repair, or mechanical/electrical assembly.
• Experience using a digital multimeter or similar diagnostic tool.
• Experience working with wiring, connectors, harnesses, mechanical assemblies, electronic components, or equipment modules.
• Ability to read and follow technical procedures, diagrams, and service documentation.
• Strong customer communication and professional service skills.
• Valid driver’s license and reliable vehicle for work-related travel.
• Ability to travel up to 80%, including overnight travel.
• Ability to lift up to 50 lbs and work in customer-site, hospital, lab, industrial, or controlled environments as required.
• Ability to work independently and complete the required Human Performance Test.

Preferred Qualifications

• Prior customer-site field service experience.
• FRU, module, part-level, or component-level troubleshooting experience.
• Experience with medical, industrial, diagnostic, lab, manufacturing, optical, or OEM equipment.
• Experience replacing boards, sensors, motors, wiring, power supplies, connectors, or assemblies.
• Experience using additional diagnostic tools such as an oscilloscope, pressure/vacuum meter, frequency counter, power supply, or diagnostic tester.
• Technical certification, trade school, military technical training, BMET, electronics, electrical, automotive, aviation, robotics, industrial maintenance, or mechatronics background.
• Strong repair documentation habits.

Not the Right Fit If Your Background Is Mainly

• IT help desk, desktop support, networking, or software support.
• Software development, coding, or computer science projects only.
• Retail or restaurant management without hands-on equipment repair.
• Warehouse or assembly work without troubleshooting or repair ownership.
• Academic engineering projects without practical repair experience.

What We Are Looking For

Quest is looking for a hands-on field technician who can troubleshoot equipment, use diagnostic tools, replace parts, follow service procedures, document work accurately, travel reliably, and represent the company professionally at customer sites.

OEM-specific equipment can be trained. Hands-on repair ability, travel readiness, documentation discipline, and customer-site professionalism are required.

Equal Opportunity Statement

Quest International is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.