HR & Operations Manager

Job Description

Job Description

Benefits:

• Health insurance
• Training & development
• 401(k) matching

Talem Home Care & Placement Services is seeking a calm, dependable, and highly organized HR & Operations Manager to help lead our established Colorado Springs home care agency. The ideal candidate is a mature and steady leader who can balance compassion with accountability while supporting both caregivers and office staff. Whether your background is in HR, healthcare, home care, office management, or operations leadership, we value practical experience, sound judgment, integrity, and a commitment to continuous learning.

Benefits/Perks

• Competitive Salary
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off/Paid Sick Time
• Paid Holidays
• 401(k) with Employer Contribution
• Mileage Reimbursement
• Cell Phone Allowance
• Professional Development Opportunities
• Supportive, Team-Oriented Work Environment

Company Overview

Talem Home Care is committed to empowering people to take control of their health. We support individuals and their families through the complexities of the healthcare system, with the goal of helping them remain independent and healthy at home for as long as possible. Our commitment is centered around our core values of Community, Family, Team, and Giving , which guide every decision we make and every relationship we build.

Job Summary

The HR & Operations Manager is responsible for overseeing the agency's human resources functions, caregiver workforce management, compliance activities, and operational accountability systems. The position also participates in the administrative on-call rotation and may provide emergency client coverage when no other qualified caregiver is available.

Responsibilities

• Oversee daily HR, administrative, and operational functions to ensure agency objectives and deadlines are met.
• Supervise and support the caregiver workforce, including recruiting, hiring, onboarding, coaching, performance management, and retention.
• Maintain staffing levels and partner with leadership, HR advisors, and PEO representatives on personnel matters and employee relations.
• Review timekeeping for payroll approval, benefits administration, and related records while maintaining strict confidentiality.
• Ensure compliance with licensing, training, documentation, personnel file, and quality assurance requirements.
• Monitor incidents, complaints, audits, and corrective actions to support regulatory compliance and service excellence.
• Lead administrative meetings, track operational performance, and address issues requiring escalation.
• Participate in the on-call rotation and coordinate responses to urgent staffing needs, including providing hands-on client care in emergency situations when necessary.

Qualifications

• Leadership, supervisory, HR, healthcare, home care, office management, or operations experience.
• Strong judgment, professionalism, discretion, and ability to manage sensitive personnel matters.
• Excellent organizational, communication, documentation, and follow-through skills.
• Ability to lead teams, provide accountability, and foster a positive workplace culture.
• Comfortable scheduling, HR, compliance, and business software systems.
• Willingness to participate in an on-call rotation and provide emergency client coverage when needed.
• Valid driver's license, reliable transportation, and ability to meet all background screening and employment requirements.

Preferred Qualifications

• Experience in home care, senior care, healthcare staffing, or another service-based industry.
• Prior supervisory, operations management, or workforce management experience.
• Experience with recruiting, payroll administration, employee relations, compliance, or HR processes.
• CNA certification, caregiving experience, or willingness to complete applicable training.

Schedule & Work Environment

• Full-time, primarily in-office position
• Monday through Friday, 8:00 AM to 4:00 PM
• Participation in a rotating on-call schedule is required
• Occasional evening, weekend, or holiday availability may be necessary
• Emergency hands-on care responsibilities are infrequent and only utilized as a last-resort coverage solution

Starting Annual Salary at $58,000.00

Talem Home Care & Placement Services is an Equal Opportunity Employer.