Patient Services Specialist

Job Description Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center. Qualifications: Qualifications REQUIRED: High school diploma or G.E.D. equivalent Three (3) years of Call Center experience One (1) year of billing and coding experience Six (6) months of remote work experience Internet connection with minimum 25 Mbps speed and wired connection Ability to interpret insurance billing processes (Primary, Secondary, co-insurance, deductibles, and co-pays) Technical proficiency including navigation, Microsoft Suite, and basic troubleshooting Ability to guide patients through online payment methods Strong communication skills with patients, colleagues, providers, and management Ability to remain calm and de-escalate callers as needed PREFERRED: Associate's degree in Business Administration, Accounting, Billing, Coding, or related field Healthcare or medical office customer service experience #J-18808-Ljbffr