Optician

Optician

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services

Develops own clientele from providing outstanding service and obtaining referrals

Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available

Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary

Retrieves patient charts and electronic health records

Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements

Educates patients on proper eyeglass and contact lens care

Collect eye and face measurements to ensure proper fit

Interprets prescriptions written by optometrist and ophthalmologist

Creates work orders for lab technicians, specifying information on lenses needed

Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer

Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback

Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs

Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.

Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status

Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents

Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store

Restocks retail boards with new merchandize

Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.

Collaborates with technicians, front desk associates, Managers, and Optometrist.

Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc

Performs other duties as needed and as assigned by manager

Qualifications

High School Diploma

Minimum of one-year experience working as an Optician strongly preferred

Experience with HIPAA requirements preferred

Strong organizational skills and attention to detail

Strong communication skills (verbal and written)

Excellent customer service skills and pleasant demeanor, experience with sales preferred

Manual dexterity and hand-eye coordination

Dependability and punctuality

Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.