Assistant Manager - Pandora Boutique, Patrick Henry Mall

Assistant Store Manager

Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities at REEDS.jobs.

Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainabilitythe brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelryit's about helping customers celebrate life's moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.

Patrick Henry Mall serves as the primary shopping destination for Newport News and the greater Peninsula region, with consistent traffic from locals, military families, and visitors. Newport News offers a blend of waterfront living, historic charm, and access to major employers in defense, shipbuilding, and healthcare. Retail professionals here benefit from a strong customer base and a diverse, growing community.

We're looking for a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS' values to life on the sales floor. You'll help create a culture of passion, integrity, and service where every customer feels valued.

What You'll Do

Sales Leadership

• Partner with the Store Manager to exceed sales goals and KPIs.
• Be a sales leader and mentor on the floor, leading by example.
• Drive growth through key product strategies and promotional execution.
• Foster new and repeat customer relationships through client development efforts.

Client Experience

• Deliver and coach exceptional customer service at every touchpoint.
• Ensure an elevated and personalized shopping experience.
• Actively support the team during peak traffic and high-stakes moments.
• Use feedback to refine store experience and service strategy.

Team Development

• Support hiring and retention of top-tier talent.
• Mentor team members and provide actionable coaching and recognition.
• Promote a culture of learning, teamwork, and performance.
• Help manage training, development, and performance tracking.

Operational Excellence

• Keep daily operations running smoothly and efficiently.
• Uphold company policies and ensure compliance.
• Monitor inventory, loss prevention, and store standards.
• Optimize processes and back-of-house organization.

Our Values

We live and lead through REEDS' guiding principles:

• Integrity Do what's right, always.
• Performance Excellence Drive results, embrace growth.
• Stewardship Build trust with every action.
• Professionalism Lead with confidence and consistency.
• Entrepreneurial Spirit Think big, act boldly.
• Team Orientation Collaborate and uplift others.
• Passion Love what you do and have fun doing it.